Additional payment - File amended return - Confused

GetHuman334021's customer service issue with Turbo Tax from April 2018

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The issue and preferred resolution, in GetHuman334021's own words:
File amended return ... Additional payment
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Turbo Tax

Premier ****
Customer service issue
Reported by GetHuman334021
Apr 17th, 2018 - 3 mons ago
I have an issue with Turbo Tax too
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Seen by 1 customer so far
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Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
GetHuman334021 started working on this issue
Apr 17th 5:03pm
GetHuman334021 reviewed the items needed
Apr 17th 5:04pm