You blocked me and i cant get a code to unblock it because there is an old email addres...

GetHuman562111's customer service issue with TurboTax from April 2018

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The issue in GetHuman562111's own words
Set up direct deposit on mt turbo tax carsd so i could recieve my refund.I filed my taxes with yall jan** **** and nust got my card and i blocked from using my card because i dont have the same email i did when i filed my taxes ... You blocked me and i cant get a code to unblock it because there is an old email address that its sending the code too and also it said upload my id and i did it atil wont unblock it.
I have * kids and i need my tax money..I filed ez form and yall charged me when its usually free
Fed ex me a card with a new number so i can activate it and set up direct deposit.I recieved a personalized card and it has the same numbers as the other one..I didnt ask a personalized card.I tried to upload my id card * times it says its not ledgable. Can u send me the website to upload my id on my new email so i can get the bloxk off
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Android phone*turbo taxupload
Customer service issue
Reported by GetHuman562111
Apr 6th, 2018 - 5 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 4775 others
0 customers following this
Items needed
Social Security Number
Prior Year AGI
Home Address
Name of Account Holder
Phone Number on Account
Email on Account
Password

Timeline

GetHuman562111 started working on this issue
Apr 6th, 2018 5:23pm
GetHuman562111 reviewed the items needed
Apr 6th, 2018 5:25pm

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