I can’t figure out why my return number is so low - I’m trying to find out the taxes ba...

GetHuman611439's customer service issue with Turbo Tax from April 2018

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The issue in GetHuman611439's own words
I’m trying to find out the taxes back for my kids ... I can’t figure out why my return number is so low
I need all my money!
To resolve my problem?
I have an issue with Turbo Tax too
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Turbo Tax

TurboTax App
Customer service issue
Reported by GetHuman611439
Apr 19th, 2018 - 6 mons ago
I have an issue with Turbo Tax too
Not resolved
Seen by 2 customers so far
Similar issue to 15147 others
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Timeline
GetHuman611439 started working on this issue
Apr 19th 3:08pm