I've always had two-factor authentication on for my Tumblr account. Back in November, I...

GetHuman4862928's customer service issue with Tumblr from May 2020

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The issue in GetHuman4862928's own words
I've always had two-factor authentication on for my Tumblr account. Back in November, I got a new phone, but I forgot to disable TFA. Now I cannot log into my Tumblr account, as the code is being sent to my old phone number. I do not have any backup codes, unfortunately. **I tried to contact Tumblr support about this issue, but they kept on telling me to get my backup codes without reading my entire situation. After awhile, they stopped responding to my help requests altogether. I believe they much have blocked my email. Is there anything I can do? I've had this blog for five years and I would hate to lose it all.

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Customer service issue
Reported by GetHuman4862928
May 23rd, 2020 - 9 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 717 others
0 customers following this


GetHuman4862928 started working on this issue
May 23rd, 2020 10:22pm