I'm trying to login to my Tumblr account, but it asks for a two-factor authentication c...

GetHuman-argentde's customer service issue with Tumblr from January 2020

Help with my Tumblr issue
The issue in GetHuman-argentde's own words
I'm trying to login to my Tumblr account, but it asks for a two-factor authentication code. I have followed the steps necessary to obtain a possible code, but have received nothing. No emails, no text, nothing. I would like to have Tumblr Support email me a fix so that I can log back in, since I am now completely blocked from my account.

GetHuman-argentde did not yet indicate what Tumblr should do to make this right.

How GetHuman-argentde fixed the problem
Going to tumblr.com*support to submit a help ticket really helped. I listed my issue under the category "I am unable to manage my account" (or whatever that category is named) and then submitted a very detailed review about what happened (I just submitted what I wrote for my issue here...editing certain parts of course). I think telling them about how you worked hard to build up the account also helps (at least in theory it might have...you'd get sympathy points). A very friendly support member was able to turn off Two Factor Authentication (TFA) for me, giving me full access to my primary account. The only thing they ask for is the email you provided to access the support reply. As long as you can confirm that the email you provided is indeed the one that is associated with the account, they will go ahead with the assistance.
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Customer service issue
Reported by GetHuman-argentde
Jan 1st, 2020 - a year ago
Fixed
GetHuman-argentde shared how to fix
Seen by 46 customers so far
Similar issue to 537 others
1 customer following this
Items needed
Username on Account
Phone number on account
Email on Account
Full Name
URL for account

Timeline

GetHuman-argentde started working on this issue
Jan 1st, 2020 8:04am
GetHuman-argentde shared this issue with friends on Facebook
Jan 1st, 2020 9:40pm
GetHuman-argentde confirmed the issue is fixed. Hooray!
Jan 4th, 2020 9:15am
GetHuman-argentde confirmed the issue is fixed. Hooray!
Jan 4th, 2020 9:17am
GetHuman-argentde confirmed the issue is fixed. Hooray!
Jan 8th, 2020 6:33pm