I have turned on *fa on my tumblr account a long time ago, and have since replaced my n...

GetHuman4167011's customer service issue with Tumblr from December 2019

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Username on Account, Phone number on account, Email on Account, Full Name, and URL for account
The issue in GetHuman4167011's own words
I have turned on *fa on my tumblr account a long time ago, and have since replaced my number and forgot to turn it off. I have no way to access the original secret, to create the code to sign into my account. I did not add my new phone number for sms authentication,**Most other *fa accounts offer a backup code option, so I usually save those in my keepass db. But tumblr didn’t have that option (maybe they do now?), so I’m now ***% stuck outside of my account.**What makes things worse – I have tried *** times to contact their support team, and only got the most general replies on a handful of the attempts. Occasionally I try again, but I have pretty much gave up all hope to regain my old tumblr account. Is there a way to just change it to my new number ? i don't have any way to get on it at all

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Customer service issue
Reported by GetHuman4167011
Dec 29th, 2019 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 535 others
0 customers following this

Timeline

GetHuman4167011 started working on this issue
Dec 29th, 2019 12:38am
GetHuman4167011 indicated the issue is not fixed yet.
Dec 31st, 2019 7:20am
GetHuman4167011 indicated the issue is not fixed yet.
Dec 31st, 2019 7:21am
GetHuman4167011 indicated the issue is not fixed yet.
Dec 31st, 2019 7:21am