Tumblr Customer Service Issues

Archive 7

The following are issues that customers reported to GetHuman about Tumblr customer service, archive #7. It includes a selection of 20 issue(s) reported May 9, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been continuously receiving harassing anonymous messages on both my main and side accounts for days. I have attempted to block these individuals this morning, but they persist in their actions. Despite what I have read about blocking them possibly blocking their IP address, that does not seem to be the case here. Regrettably, I have received a second death threat. Due to this alarming situation, I am planning to transfer ownership of my blog to another individual and remove my personal blog. It is crucial for this issue to be addressed promptly, as not everyone may have the strength to handle such harassment. For verification purposes, the threatening messages are still present in my ask box even after attempting to report them. My blogs are bnha-hcs-blog and bnha-hcs-blog-chats.
Reported by GetHuman-kadiegar on Thursday, May 9, 2019 11:03 PM
Three days ago, my primary Tumblr blog (dccomicing) was suspended for hoarding unused URLs. Following their instructions, I deleted the URLs and contacted Tumblr to regain access to my blog. Despite following these steps and sending more than 10 emails in the past three days, I have received no response, not even an automated one. I am disappointed by the lack of communication from Tumblr's customer support and the unnecessary delay in resolving this simple issue. Knowing my blog still exists, I believe access should have been restored promptly after complying with their instructions. It is frustrating to see someone like Adam (deku-the-nerd), who has a history of violating community guidelines and supporting concerning content, granted access to his blog swiftly while I continue to wait for mine. I hope to hear back soon before considering further action.
Reported by GetHuman2943116 on Saturday, May 18, 2019 2:38 AM
Recently, my Tumblr account has been terminated multiple times since May 15th. I find it extremely frustrating because my posts have always been in compliance with Tumblr's guidelines. I either haven't posted anything on the new accounts I've created or have only shared positive content through reblogs, none of which have been flagged. Losing my community and support network without any warnings or chances to rectify the situation has been upsetting. The abrupt loss of [redacted] followers has left me feeling disconnected. I was actively involved in interacting with my followers on my original blog, and it feels unjust to have lost it without the possibility of recovery. Despite my numerous attempts, my account continues to be terminated without justification. I'm reaching out for assistance and am hopeful that the Tumblr support team can help me restore my original account.
Reported by GetHuman2975292 on Friday, May 24, 2019 1:27 PM
Since May 15th, my account has been terminated five times. I have not violated Tumblr guidelines with my posts, many of which were positive or had no content at all. Despite no flagged posts, my accounts keep getting removed, costing me [redacted] followers and my valuable support network. I am frustrated at the lack of warnings or second chances given. Rebuilding my online presence has been unsuccessful, and I am at a loss for why my accounts are being constantly removed. I miss my original blog and the interactions I had with my followers. It feels unfair that I am unable to recover it. I am reaching out for help to regain access to my original account, as I have tried multiple times without success.
Reported by GetHuman2975292 on Friday, May 24, 2019 1:46 PM
Hello, I am experiencing an issue with my tumblr account. My original email address linked to my account was [redacted], which got deleted by MSN due to inactivity. Surprisingly, I was still able to access my tumblr blog by using the deleted email as my username and typing in my password. However, now I am prompted to reset my password via an email link that tumblr sends to the deleted email address, without allowing me to log in with my existing password. Unfortunately, as the email no longer exists, I am unable to reset my password. This situation has left me feeling helpless as I have a personal picture on my blog and many friends and connections on there that I don't want to lose. It would be greatly appreciated if you could provide me with some guidance on how to resolve this issue. Thank you in advance for your assistance. Looking forward to hearing from you soon.
Reported by GetHuman-oykuekin on Saturday, May 25, 2019 9:41 PM
Hello, I am seeking guidance to assist my friend who has faced a distressing situation regarding the misuse of her photos on Tumblr. The photos were wrongfully used in a sexual context, causing emotional distress to my friend. Although the individual responsible has been identified, various accounts continue to display the pictures. This situation has greatly impacted my friend's mental health, leading to depression and an eating disorder. I kindly request advice on removing the photos from these accounts or having the inactive accounts deleted to help alleviate my friend's suffering. Your assistance in this matter would be greatly appreciated.
Reported by GetHuman-farhanka on Tuesday, May 28, 2019 7:47 AM
Good afternoon, I have written this email three times to different email addresses but have not received a response, and I don't know what else to do. On March 6, [redacted], I logged into my Tumblr account to post content on one of my many secondary blogs, but they were all gone. I had about 10 blogs, some with years' worth of my own work that I would like to recover. I did not receive any emails warning me about possible closure due to inactivity, and I used to access them frequently to make changes. Similarly, I have other quite forgotten blogs that have not been affected. I also did not receive an email explaining why they disappeared, providing an explanation or reason. I would appreciate a response as I have not heard anything about my blogs or my work since March. Thank you.
Reported by GetHuman-jujulili on Wednesday, June 5, 2019 3:26 PM
Today while actively posting on Tumblr, I encountered an abrupt halt in my activity leading to being redirected to the homepage, requesting me to log in once again. Surprisingly, upon trying to log in, I was greeted with a notification stating that my account has been terminated, resulting in the deletion of all associated blogs. Without any prior warning of violating their terms of service, I find myself puzzled by this action. Although I have lodged a complaint with their online support team, I am yet to receive any acknowledgment of the submission. This situation worries me as I have witnessed others facing similar blog deletions without any follow-up communication. I ponder whether I should have received an email confirming receipt of my ticket and if resorting to the phone number listed on their website would yield better results.
Reported by GetHuman-katiecib on Monday, June 24, 2019 1:21 AM
My Tumblr account is bigPhoenix83. There seems to be an issue with my account being linked to "Ditch the Label," and there is a green light notification that I can't locate. Although I have nothing against any particular orientation, being associated with this label is unsettling for me. I've tried to address this through the app, but it keeps giving me an error message. Due to health reasons like type two diabetes, stress is a concern for me as it affects my blood sugar levels. This situation is causing me stress, and I would appreciate some assistance in resolving it.
Reported by GetHuman-thatjust on Tuesday, June 25, 2019 7:10 PM
It has been a week since my account was disabled, and I have yet to receive an email explaining the termination or any response to my support inquiries. It seems that a friend (PeachyJean) posted a harmless birthday message on Daily-Garfield, which led to the termination of all associated moderators (PeachyJean, ZBGF, IceType, and WaggletonPT) and deletion of their sideblogs. Daily-Garfield was reinstated a day after the incident, but we remain uninformed about the situation and the status of our accounts. We are left in the dark and seek clarification on why this occurred and whether our accounts will be reinstated. We request transparency regarding the rules violated that resulted in the deletion of all our accounts associated with Daily-Garfield.
Reported by GetHuman-benneten on Tuesday, June 25, 2019 7:59 PM
I recently received a notification stating that the email linked to my tumblr account was changed to an unfamiliar address. I reported this issue immediately. Unfortunately, I was logged out of all active sessions, lost access to my account, and did not receive assistance from the staff for an entire day. As a result, a spam bot accessed my account, posted phishing links, and it was subsequently deactivated. Now, I am unable to utilize tumblr without my account. The staff reached out once in the last few days requesting confirmation of my ownership of the account but have not followed up. I am hoping to connect with them to restore my account, revert my email to the original one, and return everything to its previous state.
Reported by GetHuman-jensenh on Wednesday, June 26, 2019 6:31 PM
I am experiencing an issue with my account being terminated without explanation three weeks ago. Despite numerous forms and emails sent, Tumblr has not been responsive. The only reply I received was when I used a different email not linked to the account, but it was unhelpful as they couldn't assist me without proof of ownership. This problem has affected not just me but fourteen others who shared the blog. We suspect the termination might be related to our blog on handling anxiety and other challenges. None of us have succeeded in recovering our accounts. If there is any support available to resolve this, I would be grateful. Losing access to this account, which I have had for years, has been distressing, and I am eager to regain it.
Reported by GetHuman-minamise on Thursday, July 11, 2019 3:59 PM
My Tumblr account was unexpectedly terminated after being wrongly accused of posting inappropriate content. For me, Tumblr was a therapeutic outlet where I shared images of innocent and happy moments. Despite following all the guidelines, my account was shut down, leaving me devastated. The photos I posted were all meant to spread positivity and connect with others who shared similar experiences. After receiving a reinstatement notice for a flagged post, my account was terminated merely 39 minutes later over allegations of posting inappropriate content. This abrupt action has deeply affected me, especially considering my difficult past. I'm at a loss of how to proceed. The online connections and sense of self-worth I gained have now been taken away without warning. As someone who dedicated time and effort to curate a meaningful blog, the loss of community and the experience of having my posts initially approved only to face account termination is difficult to comprehend. I'm left wondering if I can ever trust the platform again to share my content.
Reported by GetHuman3231517 on Thursday, July 11, 2019 5:06 PM
I recently uninstalled and reinstalled the "Tumblr" app, only to find out that they have updated it so that you can now only log in with an email, not with your phone number or username like before. I have reached out to Tumblr support twice to ask for the email linked to my account because I forgot it, as I was used to logging in with my username instead. Despite providing proof of my identity, including my password, they refuse to share the email for security reasons. They insist that I need to contact the email domain provider (e.g., Gmail, Yahoo) instead. I'm frustrated because I just want to access my account "justsomeiimagines" to continue posting my stories as a writer. If I have to deal with their automated responses again, I might go crazy. All I ask for is access to my own email associated with my Tumblr account. This situation has been a frustrating experience, and I'm exhausted by the lack of assistance from Tumblr support.
Reported by GetHuman-iloveban on Sunday, July 21, 2019 7:37 AM
Tumblr notified me via email that they terminated my blog due to alleged condoning of violence. I strongly refute this claim, as my blog focused on raising awareness about heinous acts and honoring the victims and affected families. I am deeply upset by this misunderstanding, as my intention was to spread awareness and commemorate those impacted by tragic events. This situation has made me consider discontinuing my use of Tumblr, especially after witnessing similar experiences from other users. Additionally, all my side blogs were also terminated, despite them being unrelated to violence and dedicated to fandom and aesthetic content. I am thoroughly dissatisfied and feeling let down by this decision.
Reported by GetHuman-atpease on Tuesday, July 23, 2019 11:53 AM
I received an email from Tumblr saying they terminated my blog for condoning acts of violence. This is untrue, as I only raise awareness about heinous acts and advocate on behalf of victims and their families. I am very upset by this decision, as my intention was to spread awareness and honor those affected by tragic events. This experience has made me consider leaving Tumblr entirely, especially since my main blog and side blogs were all terminated. My side blogs were dedicated to fandom and aesthetics, completely unrelated to violence. I am disappointed with Tumblr's actions and hope they reconsider reinstating my blog(s) so I can continue my awareness efforts. My username is rebbynvodka. Apologies if this message was sent twice.
Reported by GetHuman-atpease on Tuesday, July 23, 2019 11:55 AM
Hello, I'm experiencing difficulties accessing my "xxqueenxemmaxx" Tumblr account due to the use of an old Yahoo email address. Unfortunately, I can't recall the password for my Yahoo account and the associated phone number is no longer in use. This situation has been ongoing for over a month, causing access issues not only on Tumblr but also on various other platforms like Wish, school shopping, games, and Instagram. I'm seeking assistance to either change the email linked to my Tumblr account or reset the password. Communicating with my friends has become challenging due to this Yahoo-related problem, and I'm feeling quite stuck. I also have another email address for gaming, which might be useful for resolving this issue. Any help would be greatly appreciated.
Reported by GetHuman3327505 on Monday, July 29, 2019 2:38 AM
Reflecting on recent experiences on various adult content sites, I've come to realize how much I valued the emotional depth of the fandom community. The recent changes on Tumblr have left me feeling disheartened. It seems unfair to restrict artists' freedom in the pursuit of attracting more users. Rather than focusing solely on expansion, fostering loyalty among existing users could have been a more sustainable approach. In essence, maintaining what we have is often more valuable than pursuing what might be out of reach. Warm regards, Sequoia.
Reported by GetHuman3474388 on Saturday, August 24, 2019 4:14 AM
I recently opened a Tumblr account. I am not sure how it really works, and I had some difficulty understanding when I was following someone or not. It was confusing because I thought that the blue "follow" on a picture meant I was already following, and I had to tap it to unfollow. But now I think it is the opposite. I wanted to unfollow pictures that I thought might have underage individuals. Although you may ensure that only people 18 and older are nude, some pictures seemed younger to me. I couldn't tell if I was following the posters, so I ended up deleting my account. I realize now I should have noted down some usernames before deleting. Please ensure age verification on your site and consider clearer indicators for following, like "tap to follow," not just "follow." Also, make it easy to understand how to "unfollow." Thank you.
Reported by GetHuman-fourmapl on Saturday, September 7, 2019 12:30 PM
I am concerned because pictures of someone I know have been posted on a disrespectful and offensive tumblr blog without permission. These blogs share photos of individuals without consent, which can be very damaging and hurtful. I am requesting prompt action to be taken to shut down the blog to prevent further harm. I hope to hear back from you soon. Thank you.
Reported by GetHuman-kaziruba on Monday, September 9, 2019 9:54 PM

Help me with my Tumblr issue

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