Tumblr Customer Service Issues

Archive 6

The following are issues that customers reported to GetHuman about Tumblr customer service, archive #6. It includes a selection of 20 issue(s) reported April 3, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am having trouble changing my profile background to black on MOBILE. Every time I try, an error message pops up saying I cannot change it due to "non-https assets" in my current theme. I have successfully changed my picture, text, and header image previously without any issues. I am simply selecting the color black from the color bar, so I don't understand why it's not working. I have researched online extensively without finding a solution. I even deleted and reinstalled the app, but the problem persists. Any assistance in resolving this would be greatly appreciated. - Lily
Reported by GetHuman-peckstel on Mittwoch, 3. April 2019 15:55
Hello, I wanted to reach out to express how impressed I am with the trending page on this platform. It consistently offers something new and exciting each day, with fresh and funny content that truly captures what's popular. Unlike other platforms where only mainstream figures dominate the trending section, here we get a diverse mix that reflects the interests of the community. Everyone from my friends, family, and even teachers appreciates the unique and engaging content on this app. I just wanted to take a moment to thank you for providing such an enjoyable experience for us all.
Reported by GetHuman-kenyaisb on Freitag, 5. April 2019 02:52
I need help Please remove the post regarding Jeremy Prevost. Greenstar Home Services of Nevada has taken legal action in the District Court of Clark County, Nevada, Case NumberA-15-[redacted]-C, over false statements attributed to John in Nevada, USA. The company seeks to obtain identifying information from Xcentric Ventures, LLC, to be sent to Schwartz Flansburg, PLLC. A subpoena has been issued to Xcentric Ventures, LLC for this purpose. You have the option to respond to the subpoena anonymously by November 2, [redacted]. Kindly inform Ripoff Report of your decision to respond by emailing Frank Flansburg, Esq., at [redacted] or via fax at [redacted].
Reported by GetHuman2688860 on Freitag, 5. April 2019 20:30
Hello! I wanted to share that my tumblr url is lameblake. It's essentially a fandom blog that brings me a lot of joy. Unfortunately, my account was unexpectedly terminated recently. I always ensure that the content I post is suitable for work, and I have never engaged in any form of hate speech on my blog. Some of my posts were incorrectly flagged by the algorithm, but I have appealed those decisions. I'm unsure if this is why my account got terminated or if another issue occurred. This situation is extremely distressing for me, especially as someone with autism who finds comfort in online communities. I am reaching out for assistance in resolving this matter. Thank you for your support.
Reported by GetHuman-alineatu on Sonntag, 7. April 2019 18:05
This morning, I experienced harassment from someone I blocked and reported. Despite this, the person continued harassing me from different accounts. I struggled to find a way to report her properly. Finally, after a couple of hours, she blocked me. However, she's targeting others on the app under the tag "CAOS," pushing her views aggressively. This behavior is unacceptable, and I believe she should be reported to maintain the community standards. I have screenshots of our interactions and am deeply upset about this situation. I am seeking advice on how to effectively report and stop this individual from harassing others on the platform.
Reported by GetHuman2703934 on Montag, 8. April 2019 18:51
Urgent situation: A group of individuals, myself included, has faced harassment from a specific user known as the-child-of-space, previously whyareyouhere11, via direct messages. This user has been continuously sending alarming messages to the Tumblr user newsies-more-like-gaysies, urging them to harm themselves. Despite efforts to block this user, they have persistently bypassed the block to reach out to us, friends of the targeted individual. I can provide screenshots of these conversations as evidence of the distressing situation, even though not all screenshots are from my own interactions.
Reported by GetHuman-jasperoo on Dienstag, 9. April 2019 22:21
To whom it may concern, I am deeply disappointed that my investigative blog (@andrew-phillip-cunanan) has been terminated by Tumblr today. This action was taken under the false accusation that the blog glorifies violence, which is completely unfounded. The purpose of my blog was solely for research purposes. I have repeatedly clarified this in my posts and even included a disclaimer in my description stating, "I DON'T CONDONE." I have made it clear that my blog was dedicated to a psychology and sociology study aimed at understanding the human psyche behind criminal actions, not glorifying them. I find it distressing that Tumblr would make such assumptions about my intentions and unjustly terminate my account, especially when I have followed all terms and conditions diligently. It is unfair treatment considering the effort and dedication I have put into my research. I appeal to have my blog reinstated promptly, as my readers rely on it for valuable publications. I trust that Tumblr will rectify this misunderstanding and restore my account without further delay. Sincerely, Andrea.
Reported by GetHuman2725296 on Donnerstag, 11. April 2019 20:05
My account on tickfleato.tumblr.com was unexpectedly deleted during a purge on November 20th, [redacted], and I am frustrated by the lack of warning or explanation provided. Despite reaching out to support via email, I have not received any response. It has been almost five months since the incident, and despite several follow-up attempts, I have not heard back from them. I am aware of others whose mistakenly deleted accounts were promptly restored within just one to four days. I find this prolonged lack of communication and resolution quite unreasonable.
Reported by GetHuman-bonbonst on Freitag, 12. April 2019 20:36
I am uncertain if this is the appropriate platform to reach out to Tumblr about my issue, but I am urgently seeking to address this matter. There are numerous "Thinspo" blogs on Tumblr that are advocating unhealthy behaviors such as extreme dieting and eating disorders. Individuals are sharing their weight and documenting their weight loss journey. While promoting healthy weight loss is acceptable, these blogs feature content where individuals, mostly women and men, aim to reach weights as low as 98 pounds. I came across posts promoting bulimia as a method of weight loss, and individuals glorifying being told they look anorexic. Not only does this content negatively impact individuals dealing with body dysmorphia, but it is also worrisome for the well-being of the bloggers involved. As someone battling severe body dysmorphia, viewing these posts has exacerbated my own struggles. The presence of images showcasing extremely thin individuals and messages endorsing extreme weight loss methods could potentially lead vulnerable individuals towards dangerous behavior. I understand it may be challenging to eradicate the entire "thinspo" tag, but I believe it would be beneficial for Tumblr to review these specific blogs to comprehend the concerns raised. Some blogs that stand out to me as particularly concerning for both the blogger and their followers include: - nexxci - no-more-eating - thintwink - jiwon-dipity - abcsjjdjsk These are just a few examples among many others. While unsure if this is the appropriate avenue to contact Tumblr, I am genuinely worried about the well-being of these individuals and their followers. Personally, some of these posts have intensified my negative body image, leading me to contemplate extreme measures like starvation. I am certain I am not the only one exposed to these risks while browsing through such content. Thank you for your attention, and I hope you have a pleasant day.
Reported by GetHuman-owlgirlb on Sonntag, 14. April 2019 21:14
Hello, My son's account was terminated on Tumblr. I reached out to their customer service, and they provided a link to restore the account. Unfortunately, the link did not work. Could someone please assist us in resolving this issue promptly? His Tumblr account is crucial for his college assignments, especially for tonight's class. You can reach me at [redacted] or via email at [redacted]. I am available all day today. My name is Julia Rosenfeld, and my son's name is Jacob Rosenfeld. I assure you that the account will be used appropriately. Thank you for your help. Sincerely, Mrs. Julia Rosenfeld
Reported by GetHuman-supersen on Dienstag, 16. April 2019 15:26
I want to address the current issue with my suspended account. Due to “URL hoarding,” my account remains suspended even after removing the unused URLs. The urgency of this matter is related to a dear friend who is currently hospitalized in a psychiatric ward. The only means of contact was through an USA number while I am in Europe, considering the cost implications involved. Essential contact details, such as the phone number and address of the hospital, were within my Tumblr chats on the main account. A copy stored on my phone was accidentally deleted during a recent repair center visit. My father is now aware of the situation, and the only way to regain access to this crucial information is by logging back into my account. Your prompt assistance in resolving this matter is greatly appreciated.
Reported by GetHuman2762040 on Mittwoch, 17. April 2019 12:50
On November 23, [redacted], my account mheowing (linked to the email [redacted]) was unexpectedly terminated without any explanation. This occurred shortly before Tumblr announced the ban on adult content, but my account did not violate those guidelines. I really enjoyed using my blog to express myself, so I am hopeful that I can get assistance to resolve this situation. Thank you for your help.
Reported by GetHuman2815421 on Freitag, 26. April 2019 16:40
Subject: Issue with Email Password Reset on Tumblr To Whom It May Concern, I have been a Tumblr user for several years but recently encountered an issue with resetting my email password. Despite multiple attempts, I have not received the reset email. I believe my requests are being ignored, which has led me to feel discriminated against. I value Tumblr as a platform where individuals can freely express themselves without prejudice. I kindly request that the email password reset link be sent to me within 24 hours. Your prompt attention to this matter is greatly appreciated. Thank you for your cooperation. Sincerely, ComeAlive09 Email: [redacted]
Reported by GetHuman-yousay on Dienstag, 30. April 2019 06:47
Months ago, Tumblr shadowbanned me, along with numerous conservative, pro-America, pro-family unit, taxpaying American citizen blogs. Recently, they have been targeting content creators and deleting entire blogs that post conservative or pro-America content without notice or the option to appeal. Despite several attempts to reach out via calls, emails, and help questions, Tumblr has not responded. My blog, which featured horror, sci-fi, comics, Chevy trucks, farmer stuff, scenery, and cute animal gifs, was taken down right after sharing a "Happy Birthday" picture of Melania Trump. It is disappointing to see that only blogs promoting concerning content seem to be immune to shadowbanning or deletion on Tumblr.
Reported by GetHuman2840495 on Mittwoch, 1. Mai 2019 00:11
I originally had the email [redacted] I decided to change it to [redacted] to match my favorite blog's name "made-it-feel-like." However, I wanted to revert it back, but I made a typo and ended up with [redacted], which I no longer have access to. I created the blog "made-it-feel-like" on October 1st, [redacted], or possibly a day earlier. By mid-February [redacted], when I lost access, I had over [redacted] followers and around a hundred drafts saved. I had also messaged blogs like szeretemaszavakat and had created other blogs like ezeregy-ejszaka-mesei and maganyos-ejszakak using the same email. I kindly request to revert my email back to [redacted] so I can regain access to my Tumblr account.
Reported by GetHuman-madeit on Mittwoch, 1. Mai 2019 11:04
After my posts receive more than 6 notes, they no longer appear in the tags I use. I reached out to Tumblr support via email but received a response that did not address my issue. My sister called Tumblr's phone number four times only to be directed to an automated voicemail. As a Tumblr creator, having my personal posts not show up correctly prevents me from fully engaging with the platform. Please address my issue and ensure that my email has been reviewed and understood. Thank you.
Reported by GetHuman-caskgaff on Mittwoch, 1. Mai 2019 20:25
I am unable to access my Tumblr account due to an issue with the mobile OTP. Originally, I used +65 [redacted]6, then changed it to +44 [redacted]7 while in the UK. Unfortunately, upon returning to Singapore, I forgot to switch it back to +65 [redacted]6. I discarded the SIM card for +44 [redacted]7 and can't receive the OTP to log in. Could you update my mobile OTP back to +65 [redacted]6 so I can regain access to my account, particularly my blog helloimevelyn.tumblr.com? Your prompt assistance is greatly appreciated.
Reported by GetHuman2857552 on Freitag, 3. Mai 2019 16:52
I need assistance deleting an old Tumblr account. Unfortunately, I no longer have access to the email account associated with it nor do I remember the password for the Tumblr page. The email linked to the account had a recovery address that is no longer active. Despite trying to deactivate it in [redacted], I got locked out and assumed it would close after inactivity. After 5 years, it is still up, public, and contains childhood photos of myself. Due to Tumblr's current issues with inappropriate content, I am uneasy about the blog being public. I have emailed staff twice recently requesting its removal. Removing the account makes more sense after five years of inactivity, especially since others might want the URL. I am willing to provide any necessary evidence to confirm my identity and request that the staff take down the account as I can't do it myself.
Reported by GetHuman2858617 on Freitag, 3. Mai 2019 19:25
I am using the Tumblr iOS SDK (TMTumblrSDK) to allow users to share URL links from my iOS app to Tumblr. I am utilizing the TMTumblrAppClient class and using the "createLinkPost:URLString:description:tags:" function for this purpose. The function successfully opens the Tumblr iOS app and displays the posting page. However, I am facing an issue where the provided information (URL string, title, description) is not populating the post. I have also attempted to open the URL directly using "tumblr://x-callback-url/link?title=title&url=url&description=description", but encountered the same problem. I am unsure if this is a bug with the TMTumblrSDK or if I am making an error in my implementation.
Reported by GetHuman2890881 on Donnerstag, 9. Mai 2019 04:41
My account, lorrnadane, was unexpectedly terminated last week, probably late Thursday (May 2nd) night. I didn't realize until I tried to log in after 12 am on Friday. I promptly contacted support via email, providing my Gmail address as I couldn't access my AOL email due to technical issues. After receiving the initial "support request received" response, I have not received any further communication. Despite sending three follow-up emails from my AOL email, there has been no response. I believe my account was mistakenly terminated as I did not receive any prior warnings or violation notices. The lack of communication from Tumblr has been frustrating, and I am eager to know if it is possible to regain access to my old blog.
Reported by GetHuman-aorcutt on Donnerstag, 9. Mai 2019 19:44

Help me with my Tumblr issue

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