Round and round in circles trying to log in.

GetHuman-upthec's customer service issue with Tumblr from November 2018

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Help with my Tumblr issue
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Username on Account, Phone number on account, Email on Account, Full Name, and URL for account
The issue in GetHuman-upthec's own words
Log in ... I no longer have my mobile number that my account is linked to and when I try to log in the * factor authentication texts my old mobile number. I tried the magic link but I never received an email link in my email account. I then changed my email address and retried the magic link which worked in as much as I got a link but my account was completely wiped and everything is now like a brand new account plus now its still trying the * factor authentication and has now locked me out of the account again.
Can you please retrieve my old account associated to: *****@***.com *and disable the * factor authentication on the account so I can set it up with my new mobile number. The account email address was changed to: *****@***.com
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Customer service issue
Reported by GetHuman-upthec
Nov 24th, 2018 - 10 mons ago
I have an issue with Tumblr too
Not resolved
Seen by 10 customers so far
Similar issue to 777 others
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Timeline
GetHuman-upthec started working on this issue
Nov 24th, 2018 10:15pm