I'm still waiting for help on my situation and so far Doug (Tumblr) hasn't done anythin...

GetHuman-foren's customer service issue with Tumblr from September 2018

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Help with my Tumblr issue
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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-foren's own words
I'm still waiting for help on my situation and so far Doug (Tumblr) hasn't done anything except claim that Tumblr's top priority is to protect its users yet I was not protected from my entire account being hacked despite I can show proof that I'm still logged onto the app on my phone and there's nothing he is willing to do about it. If protecting its users was a top priority he would know that occurrences like mine are possible and I have proof to indicate everything that's on my blog including personal work and images of myself. I verified my email with tumblr and somehow I was still hacked. being on the app further proves that if i intended to change my email and password I would have been aware of the change. Tumblr should have a record of the email i provided to create the account. I created my account with F*****@***.com

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Customer service issue
Reported by GetHuman-foren
Sep 14th, 2018 - 3 years ago
Seen by 4 customers so far
Similar issue to 404 others
0 customers following this
Items needed
Username on Account
Phone number on account
Email on Account
Full Name
URL for account


GetHuman-foren started working on this issue
Sep 14th, 2018 2:02am
GetHuman-foren indicated the issue is not fixed yet.
Sep 15th, 2018 3:30am