Tumblr Firehose not available

GetHuman1003473's customer service issue with Tumblr from August 2018

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Help with my Tumblr issue
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The issue in GetHuman1003473's own words
Ingest the feed ... Crimson Hexagon is a Strategic Partner of Tumblr's providing analytics to customers from the Tumblr firehose. **We have had no access to our data feed for a month, as we were turned off by the policy team due to a news article.**How do I get this resolved, who is the best person to contact? We need someone to talk to.
We don't know what we need to do to reinstate the data feed!
We need clarification from your legal team or policy team or strategic partnership team for clarity on how to get the data feed turned back on
Strategic partner for more than * years (note that Tumblr them selves uses our product)
Hope Garcia, Global Head of BD & Strategic Partnerships has been our point of contact, but this has been slow and unreliable (mostly radio silence). We are awaiting some response for how to remediate any concerns.
I have an issue with Tumblr too
How GetHuman1003473 fixed the problem
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Tumblr

Tumblr Data Firehose
Customer service issue
Reported by GetHuman1003473
Aug 17th, 2018 - a yr ago
I have an issue with Tumblr too
Fixed
Seen by 6 customers so far
Similar issue to 333 others
0 customers following this
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Items needed
Username on Account
Phone number on account
Email on Account
Full Name
URL for account
Timeline
GetHuman1003473 started working on this issue
Aug 17th, 2018 12:28pm
GetHuman1003473 indicated the issue is not fixed yet.
Aug 20th, 2018 2:32pm
GetHuman1003473 indicated the issue is not fixed yet.
Aug 20th, 2018 2:37pm