Tumblr Customer Service Issues

Archive 2

The following are issues that customers reported to GetHuman about Tumblr customer service, archive #2. It includes a selection of 20 issue(s) reported July 30, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing issues logging into my Tumblr account and resetting my password. Every time I try to access the website, a message about unusual activities on my account appears. When I attempt to reset my password, I receive an email with a link that just redirects me back to the same screen prompting me to reset the password. Despite multiple attempts, I cannot move past this point and keep ending up on the initial screen. I have checked the Tumblr help website for a solution, but it suggests resetting the password after logging in, which is not possible since I cannot log in at all.
Reported by GetHuman932021 on Montag, 30. Juli 2018 20:26
I am experiencing difficulty accessing my Tumblr account and resetting my password. Each time I attempt to log in, a message appears indicating abnormal activity, prompting a password change. However, the link in the email from Tumblr appears to be malfunctioning, redirecting me back to the abnormal activity notification. I have attempted this process multiple times without success. If my account has been terminated, I request it to be reinstated. If not, kindly provide a functional link to successfully reset my password. It is puzzling why my account may have been terminated as it lacks any content, serving solely for browsing other blogs. The email associated with my Tumblr account is the same one I am using to reach out: [redacted]
Reported by GetHuman932021 on Dienstag, 31. Juli 2018 18:40
Hello everyone, I encountered an issue with my Tumblr blog today. I was unexpectedly logged out, and when I attempted to update the email associated with my account due to excessive spam, I didn't receive the password reset link as expected. Upon returning to my inbox, I found that my blog was logged out. While trying to log back in, I experienced a screen shaking problem on my mobile device running on iOS. Previous email: [redacted] New email: [redacted]
Reported by GetHuman-sokeyoke on Donnerstag, 9. August 2018 17:39
I need to remove personal information from my old Tumblr account. My email linked to the account is from @aim.com, which is no longer active. I've tried to recover it through AOL, but it has been deactivated due to inactivity for 6 years. I last accessed my Tumblr account around the same time. Please assist promptly.
Reported by GetHuman-markaluk on Donnerstag, 9. August 2018 23:30
There is a Tumblr blog named 'pilot-critical' (pilot-critical.tumblr.com) that is dedicated to spreading false information, scandals, and engaging in targeted harassment towards me. The blog's administrators, despite being under 16, have posted pornographic material, mocked other artists' work, and shared my personal information. They have been taking screenshots of my tweets from my Twitter accounts @nefarious_skull and @claraoctolady to further harass and spread hate speech about me. This blog is not only exposing minors to harmful content but is also actively participating in harassment. I kindly request the removal of this blog.
Reported by GetHuman-pilotweb on Sonntag, 19. August 2018 01:52
I am Janine Smith and unfortunately, I am a victim of revenge porn on your platform. I have reached out multiple times via email regarding this distressing issue. The Tumblr account in question is under the username kingdot313. I have no association with this individual and their unauthorized posting of sensitive content has caused me significant embarrassment. Moreover, they have captured screenshots from my Facebook profile, resulting in unsolicited messages from strangers regarding the video. Regrettably, as no action has been taken by your team, I may have no choice but to involve legal assistance. I urgently request the removal of the gifs and Facebook screenshots shared by this account. Furthermore, I implore that any content featuring my likeness or identity be promptly flagged and disallowed from future posts to prevent further harm. Your immediate attention to this matter would be highly valued. Thank you for your prompt assistance.
Reported by GetHuman-mekkasmi on Dienstag, 21. August 2018 16:09
Good evening. I am writing to address a serious privacy violation I experienced with one of your members. While video chatting privately on Facebook Messenger, he took and posted snapshots of my exposed body on Tumblr without my permission. This breach was distressing as my friends alerted me after seeing the post. I am seeking your assistance in locating and deleting these images from your site entirely. Though the person claims to have removed them from his page, the images may have already been viewed and shared. Kindly reach out to me to address this matter.
Reported by GetHuman-earltuc on Dienstag, 11. September 2018 23:23
For the past week, I have been unable to log in to Tumblr using my email address. Despite using the same email for years, I now repeatedly encounter an error message stating, "This email doesn't have a Tumblr account. Sign up now?" This issue persists across various browsers like Mozilla Firefox, Safari, and Google Chrome (my current browser). The problem also occurs when trying to log in through the Tumblr app on my mobile devices, including my tablet and mobile browsers. The only access I have is through the Tumblr app on my iPhone 6s, as I had not previously logged out. Multiple attempts to address this concern have resulted in unhelpful responses, with the provided links proving ineffective. I urgently request assistance as this ongoing inconvenience prevents me from accessing Tumblr on any device.
Reported by GetHuman-bradlars on Donnerstag, 13. September 2018 21:35
I have been encountering an issue accessing my Tumblr account using my longstanding email address. Every attempt to log in through various browsers like Mozilla Firefox, Safari, and Google Chrome, as well as the Tumblr app on my tablet and mobile browsers, has been unsuccessful. The only way I have been able to access my account is through the app on my iPhone 6s, where I have remained logged in. To resolve this, I would like to either continue using my current email ([redacted]) for my Tumblr account or switch to a different email address.
Reported by GetHuman-bradlars on Donnerstag, 13. September 2018 21:38
I am currently awaiting assistance with my issue. Doug from Tumblr has mentioned that protecting users is their priority, but unfortunately, my entire account was hacked despite being logged into the app on my phone. I have evidence to support this. However, no action has been taken so far. Given the circumstances, it seems important for Tumblr to address incidents like mine and assist in safeguarding user content. Even though I verified my email with Tumblr, my account was still compromised. I have been using the app consistently and would have noticed any attempt to change my email or password. Tumblr should have a record of the email address used to create the account, which is [redacted]
Reported by GetHuman-foren on Freitag, 14. September 2018 02:02
I am experiencing harassment due to my information being posted on a blog, which has resulted in threats directed towards me and my family. The individual behind this has encouraged their followers to contact me with sexually explicit and racist content, and even threatened my young child. Despite not knowing this person or using Tumblr, they have proceeded to contact me and make threats. I am seeking legal action to have my information removed and to identify the perpetrator. Their contact numbers are [redacted] and [redacted], with the former being registered to a relative in Brooklyn. The majority of the harassers were males, with one female claiming to be his girlfriend.
Reported by GetHuman1142940 on Freitag, 14. September 2018 15:52
I came across explicit content involving children and animals under the tags "NWSF" and "loil" on Tumblr. I considered reporting it to the authorities, but I'm unsure of the effectiveness since these activities are often international. The usernames involved in sharing this illegal content include "lil-sugar-slut," "tweenslut13," and "pedo[redacted][redacted]." Tumblr also seems to have an issue with bestiality, with accounts like "beastial666," "beastlyfantasies," "animalfun3," and "k9loverneeded" sharing such content. While I'm not certain about adult content on Tumblr, distributing child pornography and bestiality is criminal and should not be allowed. It's crucial to address and rectify this issue promptly. Thank you.
Reported by GetHuman-petuniar on Sonntag, 16. September 2018 21:54
I am dealing with a situation where someone posted inappropriate images of me without my consent. It has significantly impacted me both personally and professionally, and I am concerned about my children stumbling upon them in the future. Despite my polite requests, the individual has been uncooperative in removing the content. Their response was dismissive and unhelpful, claiming that the images do not reveal my identity, so there should be no issue. I have not been aggressive or impolite in my interactions with them, despite their accusations. The images are easily accessible through search engines, and I am seeking assistance in having them promptly taken down to prevent further harm. Thank you for any help you can provide in resolving this distressing situation.
Reported by GetHuman1160428 on Dienstag, 18. September 2018 15:02
Hello, I recently received a concerning email about my Tumblr account being hacked. The email threatened to release compromising material unless a Bitcoin payment of $[redacted] is made. I am seeking clarification and advice on how to handle this situation. Thank you.
Reported by GetHuman-rharbarb on Freitag, 28. September 2018 02:48
My blog, @underthebogart, has been experiencing difficulties with uploading posts for the past five days. As an art blog that relies on user requests, this has caused a lot of inconvenience. Despite reaching out to Tumblr support multiple times, the issue has not been resolved. Initially, I was told that a bug was detected and efforts were being made to fix it. After being informed that the bug should have been resolved, the blog's functionality has actually deteriorated further, with the mobile app failing to load. I am extremely frustrated with the lack of response and assistance from their support team after repeated attempts to communicate the ongoing problem. Although my blog email is no longer accessible, you can now contact me at [redacted] to address this urgent issue.
Reported by GetHuman-racheliv on Sonntag, 30. September 2018 00:32
On Tuesday, September 25, my blog (@truecrime-af) was terminated by Tumblr staff. According to them, I violated the terms of service regarding the glorification of violence and its perpetrators. This was not my intention, and despite my efforts to adhere to the new guidelines introduced on September 10, a staff member disagreed and shut down my blog. I was not informed which specific post led to the deletion, but I am certain I did not glorify violence. In [redacted], I may have made edits of violent criminals, but nothing that constituted glorification. Losing my blog with approximately [redacted] followers and connections was devastating. I kindly request the staff to reconsider their decision and reinstate my blog @truecrime-af. I assure you I will strictly abide by the terms of service moving forward.
Reported by GetHuman1259895 on Donnerstag, 4. Oktober 2018 01:56
I received distressing messages from a blog link on Tumblr. The first message on October 9th at 9 pm said "Found out." Then, on October 10th at 8 pm, I got another one saying "Found you." Curiosity led me to check the blog, and I discovered disturbing content related to the dark web like drug trade, cannibalism images, gore, murders, and links to view violent acts for sale. I suspect it might be a troll targeting random blogs, but it's truly terrifying. The blog has shared posts from people I follow, possibly putting them at risk too. The explicit content promoting violence and providing dark web access is abhorrent. Considering the severity, I would appreciate the opportunity to speak with support by phone. I haven't shared my actual email on the platform to avoid more risk. I'm willing to provide evidence like screenshots to confirm the harassment. Many thanks for any assistance.
Reported by GetHuman1316915 on Donnerstag, 11. Oktober 2018 02:52
Hello, I recently discovered that my Tumblr account was hacked by a porn bot a few days ago. The content being reblogged now consists of pictures of women in revealing clothing and suggestive poses which is not in line with what I have posted before. I have been using this account since [redacted], and the sudden change in content is very concerning. I am willing to provide any necessary information like the linked email, password, or IP address to prove my ownership of the account. As a YouTuber (youtube.com/californialuv84), I depend on Tumblr to drive traffic to my videos, so it's crucial for me to have this issue resolved promptly. My Tumblr URL is californialuv84.tumblr.com. Thank you for your help in advance!
Reported by GetHuman1333384 on Freitag, 12. Oktober 2018 17:12
My Tumblr account was deactivated due to a reported DMCA copyright infringement on one of my posts. The post in question contained images of Doctor Who apparel (a T-shirt and tank top) from Hot Topic's official website. These were public images already available online. I had bought these items and shared the Hot Topic photos to show my Followers how they looked, instead of using direct links. This post triggered the report leading to my account's termination. I respectfully request for my original account to be reinstated and assure you that I will be more cautious with the content I share in the future. Thank you.
Reported by GetHuman1347393 on Montag, 15. Oktober 2018 14:00
I am requesting the removal of two-factor authentication from my account. I have lost access to the phone number associated with it. I had a discussion with Doug and provided him with pictures from my blog and a recent photo. He mentioned that this evidence was not satisfactory. I have owned the account since [redacted] under the blog name bleachgirl.tumblr.com. I attempted to contact support previously by phone and left a voicemail. I am hoping for assistance regarding this matter as opposed to creating a new account and starting from scratch. I am aware of privacy regulations due to my work in healthcare. Providing my previous phone number [redacted], date of birth, and photographic evidence should validate my identity.
Reported by GetHuman-joneslog on Donnerstag, 18. Oktober 2018 18:51

Help me with my Tumblr issue

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