September **, ******* I received a new lifeline phone in May ****, my name is Eliza...

GetHuman-sissyeas's customer service issue with TruConnect from October 2020

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The issue in GetHuman-sissyeas's own words
September **, ******* I received a new lifeline phone in May ****, my name is Elizabeth Sharp my reference * is *******, my phone number is ***-***-****. This is a Cloud phone and it never has charged correctly. I have tried everything* buying new charger cables, that didn’t work so I tried putting it on the counter where nothing would move it even slightly and that did work for a while but now I can’t get it to charge at all and I have never been able to use it in my vehicle.*The picture quality on the screen is awful most of the time I can barely read what it says and all of the colors are way off.*So at the very least I think it’s safe to say this is the worst phone I have ever used.*I have been very ill for the last few months and have missed several phone appointments with my doctors and other very important phone calls. I would greatly appreciate it if I could take my phone back to the nearest phone store and exchange it for another phone of my choice that I qualify for.**Thank you for your anticipated and timely manner resolving this issue,*Elizabeth A. Sharp******@***.com***** Oakwood Drive *Roseville, CA *****-****

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TruConnect

Customer service issue
Reported by GetHuman-sissyeas
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1237 others
0 customers following this

Timeline

GetHuman-sissyeas started working on this issue
Oct 1st, 2020 1:15am

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