September **, ******* I received a new lifeline phone in May ****, my name is Eliza...

GetHuman-sissyeas's customer service issue with TruConnect from October 2020

10 views | 1237 similar | 0 following
Help with my TruConnect issue
First: share to improve GetHuman-sissyeas's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sissyeas's next move: call TruConnect.
The best way to get your problem resolved is to tap the button below to start calling TruConnect. We will check on you later to see if it's fixed or needs to be escalated.
Before contacting them, items GetHuman-sissyeas may need:
Email on the account, Name on the account, and Username
The issue in GetHuman-sissyeas's own words
September **, ******* I received a new lifeline phone in May ****, my name is Elizabeth Sharp my reference * is *******, my phone number is ***-***-****. This is a Cloud phone and it never has charged correctly. I have tried everything* buying new charger cables, that didn’t work so I tried putting it on the counter where nothing would move it even slightly and that did work for a while but now I can’t get it to charge at all and I have never been able to use it in my vehicle.*The picture quality on the screen is awful most of the time I can barely read what it says and all of the colors are way off.*So at the very least I think it’s safe to say this is the worst phone I have ever used.*I have been very ill for the last few months and have missed several phone appointments with my doctors and other very important phone calls. I would greatly appreciate it if I could take my phone back to the nearest phone store and exchange it for another phone of my choice that I qualify for.**Thank you for your anticipated and timely manner resolving this issue,*Elizabeth A. Sharp******@***.com***** Oakwood Drive *Roseville, CA *****-****

GetHuman-sissyeas did not yet indicate what TruConnect should do to make this right.

How GetHuman-sissyeas fixed the problem

We are waiting for GetHuman-sissyeas to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common TruConnect customer problems.
How Do I Cancel My Truconnect Hotspot?How Do I Report My Phone Lost or Stolen to Truconnect?
Do you have a customer issue as well?
We can help you get TruConnect's attention and get better help faster. Tap below to get started.
Having TruConnect issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sissyeas fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sissyeas
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 1237 others
0 customers following this


GetHuman-sissyeas started working on this issue
Oct 1st, 2020 1:15am

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies