I can't find my sim card I just got in the mail a couple days ago I never even got to p...

GetHuman786664's customer service issue with TruConnect from June 2018

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The issue in GetHuman786664's own words
I can't find my sim card I just got in the mail a couple days ago I never even got to put it in a phone and turn it off to try to use or activate I'm not sure if I lost it or if someone may have stolen it but either way I'd like to have that sim card disconnected just In case someone may have gotten it and if possible I'd like to please have a new one mailed to me. I don't know the phone number or anything to the sim card other then the sim number because no paper work or instructions came with it, my name is Dianna russ my address is *** n cedar St van tx ***** a good number to contact me at is ***-***-**** thanks!
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TruConnect

Customer service issue
Reported by GetHuman786664
Jun 15th, 2018 - 9 mons ago
I have an issue with TruConnect too
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Seen by 15 customers so far
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Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman786664 started working on this issue
Jun 15th, 2018 8:08am