Purchased a Troy Bilt Bronco riding mower on May **th. Have used mower * or * times...

GetHuman962959's customer service issue with Troy-Bilt from August 2018

Help with my Troy-Bilt issue
The issue in GetHuman962959's own words
Purchased a Troy Bilt Bronco riding mower on May **th. Have used mower * or * times. Aug *th was mowing and mower was working ok. Stopped took a break and when I tried to resume and start the engine smoke rolled out of exhaust and engine locked up. The carburetor was leaking gas badly. After reading reviews on this mower found out that other customers have had same problem which is gas getting into crankcase from a faulty carburetor. This is a safety issue as the carburetor was leaking when I was mowing and could very well have caught on fire. I think Troy Bilt should stand behind their product and through the retail outlet, Lowes, take this mower back. This mower is a safety hazard and I could have been injured yesterday.
GetHuman962959 did not yet indicate what Troy-Bilt should do to make this right.
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How GetHuman962959 fixed the problem
Lowes Home Improvement where I bought the mower refunded me for it and I purvhased another brand. Thank You Lowes.
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Troy-Bilt

Customer service issue
Reported by GetHuman962959
Aug 7th, 2018 - 4 mons ago
I have an issue with Troy-Bilt too
Fixed
GetHuman962959 shared how to fix
Seen by 13 customers so far
Similar issue to 167 others
0 customers following this
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Timeline
GetHuman962959 started working on this issue
Aug 7th 6:23pm
GetHuman962959 indicated the issue is not fixed yet.
Aug 7th 6:24pm
GetHuman962959 shared this issue with others over email
Aug 7th 6:27pm
GetHuman962959 indicated the issue is not fixed yet.
Aug 7th 7:38pm
GetHuman962959 indicated the issue is not fixed yet.
Aug 8th 8:05pm
GetHuman962959 indicated the issue is not fixed yet.
Aug 8th 8:06pm
GetHuman962959 indicated the issue is not fixed yet.
Aug 8th 8:08pm
GetHuman962959 indicated the issue is not fixed yet.
Aug 8th 8:09pm
GetHuman962959 confirmed the issue is fixed. Hooray!
Aug 9th 1:58pm
GetHuman962959 indicated the issue is not fixed yet.
Aug 11th 8:02pm