Purchased a Troy Built TB ** Trimmer last summer and used it * times. Extremely difficu...

GetHuman903912's customer service issue with Troy-Bilt from July 2018

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The issue in GetHuman903912's own words
Purchased a Troy Built TB ** Trimmer last summer and used it * times. Extremely difficult to start. (have to pull ** to ** times) just to get it started (that's if it starts) at all. I used the right gas mixture per the Manual. If I get lucky and get it started, I runs for about * or ** minutes and stalls out. I have a Troy built snow blower that runs great and a Troy built lawn mower that runs great. But this weed trimmer is the pits and very disappointing. My shoulder is so sore from trying to start this trimmer. I tried to return it to Lowes but they have a ** day return policy and wouldn't take it back or even exchange it . Need your help if I am going to remain a loyal customer to Troy Built. Please respond as soon as possible, thank you!
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Troy-Bilt

Customer service issue
Reported by GetHuman903912
Jul 21st, 2018 - a yr ago
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Seen by 11 customers so far
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GetHuman903912 started working on this issue
Jul 21st, 2018 7:15pm
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Jul 21st, 2018 7:17pm
GetHuman903912 indicated the issue is not fixed yet.
Jul 22nd, 2018 7:55pm
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Jul 22nd, 2018 7:56pm
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Jul 23rd, 2018 1:50am
GetHuman903912 indicated the issue is not fixed yet.
Jul 24th, 2018 4:09pm