I purchased a troy bilt flex pressure washer and the box I received had been opened alr...

GetHuman-wellsje's customer service issue with Troy-Bilt from July 2018

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The issue in GetHuman-wellsje's own words
I purchased a troy bilt flex pressure washer and the box I received had been opened already and all the accessories packages opened. We were missing the spray handle attachment. When I called lowes to get a spray handle they told me it didn't come with the handle-I had to take a picture of the manual and send it to them showing it was supposed to be provided. Then they told me they didn't have a replacement handle and they could send me another brands handle but not the correct troy bilt one?? That is horrible customer service and an insult to the great products troy bilt builds. I just want the correct spray handle sent to me. We live ** mins from the nearest Lowes so returning it in store is a pain and no store within *** miles has one on hand to even replace it.

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Troy-Bilt

Customer service issue
Reported by GetHuman-wellsje
Jul 10th, 2018 - 4 years ago
Fixed
Seen by 10 customers so far
Similar issue to 121 others
0 customers following this
Items needed
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Timeline

GetHuman-wellsje started working on this issue
Jul 10th, 2018 2:43pm
GetHuman-wellsje indicated the issue is not fixed yet.
Jul 10th, 2018 3:53pm
GetHuman-wellsje indicated the issue is not fixed yet.
Jul 11th, 2018 1:35am
GetHuman-wellsje indicated the issue is not fixed yet.
Jul 11th, 2018 1:35am
GetHuman-wellsje indicated the issue is not fixed yet.
Jul 11th, 2018 3:59pm

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