I have a ***M**-****-F* *It shows as a Briggs motor, but the pull cord ***embly is stam...

GetHuman816121's customer service issue with Troy-Bilt from June 2018

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The issue and preferred resolution, in GetHuman816121's own words:
I have a ***M**-****-F* *It shows as a Briggs motor, but the pull cord ***embly is stamped Kohler.**I need a friction plate, Pawls and pawl springs. The local "Troybilt" dealer has told me he can only purchase the entire ***embly for **.**, which I find a bit inane for only needing **.** in parts.**Purcahsed the item from Lowest in ****, ***.** or thereabouts. Purchased the *-year extended warranty as well. Trouble starting, went to clean the carburetor and the floating : needle" was so tiny I did not see it fall. Took it to Lowes to use my warranty and they charged me ***.**....*So no, Lowes is not an option for me.*Anyway, please let me know the part numbers and a location from which to order. I attempted to launch your live chat, but it seemed to return an unresolved DNS, so you might need to look into that.**Regards** Robert Hardy
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Troy-Bilt

Customer service issue
Reported by GetHuman816121
Jun 24th, 2018 - 2 mons ago
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GetHuman816121 started working on this issue
Jun 24th 6:38pm