I purchased a new Troybilt **hp Kohler riding mower a couple of years ago. After less t...

GetHuman767568's customer service issue with Troy-Bilt from June 2018

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The issue in GetHuman767568's own words
I purchased a new Troybilt **hp Kohler riding mower a couple of years ago. After less than a year of use, I had to have it serviced because it ran really poorly. It seemed like it was choking out. The business that serviced it put in a new carburator kit and sent me on my way. Less than a year later it's running worse than ever. Backfiring, choking out again. I totally cleaned the carburator, air filter, replaced spark plugs, checked fuel filter, changed to non-ethanol gas. Still runs awful. So I checked with another tech and he said it's getting too much gas and*or not enough air. I took the entire air cleaner compartment off and it ran like a top, but it's burning gas like crazy. Put the air cleaner back on and ran terrible again. **One side note, the interlocking brake lever does not move the metal lever far enough to push in the switch*button.**Thanks
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Troy-Bilt

Customer service issue
Reported by GetHuman767568
Jun 9th, 2018 - a yr ago
I have an issue with Troy-Bilt too
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GetHuman767568 started working on this issue
Jun 9th, 2018 9:49pm
GetHuman767568 indicated the issue is not fixed yet.
Jun 10th, 2018 5:11pm
GetHuman767568 indicated the issue is not fixed yet.
Jun 13th, 2018 2:27am