I made a reservation though you for a hotel stay *-**-** to *-**-** I was arriving late...

GetHuman-minardir's Complaint About My Stay issue with Trivago from September 2019

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The issue in GetHuman-minardir's own words
I made a reservation though you for a hotel stay *-**-** to *-**-** I was arriving late on early the **th morning called them once after booking the hotel and sept ** to make sure they would keep my room as my flight would arrive only at *:** am on **th first they couldn’t find my reservation than finally that got corrected second I tried calling the front desk several times no answer, the *th floor hall had a horrible smell made me sick to my stomach and the worse headache on top of it all the toilet wouldn’t flush, so I went to the front desk * employees just standing around one is the manager! I told him what my issues were he said he would send someone up I asked how I could get the hot appetizer they advertised **** if they had room service he said no and they don’t have anything hot it was only **:** pm he said they only have what is left in the cooler case it was a very small salad two muffins and drinks so I bought those asked him to wait just a minute until I get back to my room to have the toilet fix because I had my suitcase open with medications*Well I waited and waited no one ever showed up! I finally fell asleep, this was as close as camping no toilet I couldn’t get breakfast in the morning because it only started at * am I had to leave at * am *I checked out telling the front desk my problems and asked to talk to someone he said I need to take it up with you because it was booked I asked for a receipt saying I was not returning that night he refused **I want a FULL refund of the Hyatt hotel $***.****Ref number HTVWP********Hotel confirmation number ****-******************

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Trivago

Complaint About My Stay issue
Reported by GetHuman-minardir
Sep 22nd, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 3629 others
0 customers following this

Timeline

GetHuman-minardir started working on this issue
Sep 22nd, 2019 2:51am