We made a reservation through Trivago this morning (****) for lodging in Sioux Falls SD...

GetHuman-gwenjohn's customer service issue with Trivago from March 2019

39 views | 2037 similar | 0 following
Help with my Trivago issue
First: share to improve GetHuman-gwenjohn's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-gwenjohn's next move: find and follow the right step-by-step guide.
Trivago doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gwenjohn will need to dig through the advice provided by Trivago, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-gwenjohn can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Trivago has better answers for you: Trivago Help Center
Before contacting them, items GetHuman-gwenjohn may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-gwenjohn's own words
We made a reservation through Trivago this morning (****) for lodging in Sioux Falls SD, May **-**, Reservation *********. We were quoted $***.** originally, but signed up for the IHG membership, and (it looked like) we immediately received a $**.** discount on the reservation for a total of $***.**. SO we booked it for the $***.**!!! Well then we received the confirmation of the reservation for the original total of $***.**. What happened to the discount????? We feel like we got the old "bait and switch" treatment, and are very unhappy!!! By the way, our IHG membership * is *********. Please explain why you didn't honor the promised discount!! Our hope is that you WILL honor it, and make it right on the reservation at the hotel in Sioux Falls SD! Please respond as soon as possible!

GetHuman-gwenjohn did not yet indicate what Trivago should do to make this right.

How GetHuman-gwenjohn fixed the problem

We are waiting for GetHuman-gwenjohn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Trivago's attention and get better help faster. Tap below to get started.
Having Trivago issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gwenjohn fixes it.
This email address isn't valid

Trivago

Customer service issue
Reported by GetHuman-gwenjohn
Mar 18th, 2019 - 3 years ago
Not resolved
Seen by 39 customers so far
Similar issue to 2037 others
0 customers following this

Timeline

GetHuman-gwenjohn started working on this issue
Mar 18th, 2019 10:40pm

Free Moving Concierge

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call anytime: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies