We made a reservation through Trivago this morning (****) for lodging in Sioux Falls SD...

GetHuman-gwenjohn's customer service issue with Trivago from March 2019

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Before contacting them, items GetHuman-gwenjohn may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-gwenjohn's own words
We made a reservation through Trivago this morning (****) for lodging in Sioux Falls SD, May **-**, Reservation *********. We were quoted $***.** originally, but signed up for the IHG membership, and (it looked like) we immediately received a $**.** discount on the reservation for a total of $***.**. SO we booked it for the $***.**!!! Well then we received the confirmation of the reservation for the original total of $***.**. What happened to the discount????? We feel like we got the old "bait and switch" treatment, and are very unhappy!!! By the way, our IHG membership * is *********. Please explain why you didn't honor the promised discount!! Our hope is that you WILL honor it, and make it right on the reservation at the hotel in Sioux Falls SD! Please respond as soon as possible!

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Customer service issue
Reported by GetHuman-gwenjohn
Mar 18th, 2019 - 4 years ago
Not resolved
Seen by 40 customers so far
Similar issue to 2037 others
0 customers following this


GetHuman-gwenjohn started working on this issue
Mar 18th, 2019 10:40pm

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