Sir, I have booked a Hotel in the name of SHAGUN RESIDENCY in Panipat as on ******** ni...

GetHuman-caamreek's customer service issue with Trivago from February 2019

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The issue in GetHuman-caamreek's own words
Sir, I have booked a Hotel in the name of SHAGUN RESIDENCY in Panipat as on ******** night for next one day. It shows booking via MMT and I processed the payment of Rs. **** accordingly. Next morning at * am I got shocked when I check WhatsApp from MMT that it was booked on Vadodara with same hotel name. I trying to call MMT but they not picked up my call and your helpline no was not available. I decided first to free the property from charge immediately so I get the booking cancelled which was non refundable. Than I investigated the issue and go through same process and found at the time of booking it's automatically change the place and shows the location on OLD VARDA ROAD which is unknown to me. I take the screenshot of all the incidents and contact with MMT they asked me provided the evidence which I have sent them via mail after * days they refused the refund because I not used their official website and booked the hotel via Trivago . Sir please tell me is that my mistake because of I trust and booked the hotel via Trivago. It is very bad experience for me , I request you to please look into the matter and refund my whole booking amount. Regards Amreek Singh
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Trivago

Customer service issue
Reported by GetHuman-caamreek
Feb 17th, 2019 - 8 mons ago
I have an issue with Trivago too
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GetHuman-caamreek started working on this issue
Feb 17th 12:41am