Good day. I'm emailing you from Altewelkom Guesthouse. I just received a booking from a...

GetHuman-altewelk's customer service issue with Trivago from January 2019

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Before contacting them, items GetHuman-altewelk may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-altewelk's own words
Good day. I'm emailing you from Altewelkom Guesthouse. I just received a booking from a guest for * adults sharing * room. She said that it shows R*** on trivago gor * people for * night. I went onto your website which brings me to booking. Com where it shows R*** for * people, which is the correct price. Could you please tell me where my guest got R***?*Our prices are :*Single room R****Double rooms R****Twin rooms R****Family room R****I would really appreciate if you can come back to me a.s.a.p
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Trivago

Customer service issue
Reported by GetHuman-altewelk
Jan 16th, 2019 - 9 mons ago
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Seen by 2 customers so far
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GetHuman-altewelk started working on this issue
Jan 16th 1:20pm