Trivago allows links to booking sites without vetting them adequately to assure legitimate customer service

GetHuman-musson's customer service issue with Trivago from January 2019

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Trivago doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-musson will need to dig through the advice provided by Trivago, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-musson can let us know if they help or not.
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Before contacting them, items GetHuman-musson may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-musson's own words
Book a Christmas week hotel in Santa Barbara CA ... Trusting that Trivago vented the booking companies that appear on the Trivago website, I made a reservation through a link to Hotel Quickly which charged the entire amount to my credit card. Just a few days before my trip they cancelled my reservation for a vague reason, then offered only vouchers instead of a refund. This resulting late date caused me to pay hundreds of dollars more for the reservation directly to the hotel as well as the loss of the original payment of $**** to Hotel Quickly. Consumers need to have confidence that Trivago is linking them to legitimate entities. To me this is a failure of both Trivago and Hotel Quickly. Consequently I feel that you should pressure Hotel Quickly to refund the cost of the cancelled reservation as well as deny them access to listing on Trivago. Thank you for your assistance. Thomas M Musson
Hotel Quickly cancelled my reservation a few days prior to my vacation and refused to refund the payment.
I want Trivago to work with Hotel Quickly to refund the $**** they charged my credit card and to do a better job assuring that the companies that book through their website have a legitimate level of customer service and reliability.
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Hotel booking
Customer service issue
Reported by GetHuman-musson
Jan 1st, 2019 - 4 years ago
Not resolved
Seen by 40 customers so far
Similar issue to 1503 others
0 customers following this


GetHuman-musson started working on this issue
Jan 1st, 2019 3:12am