My name id Carl Dobes, on ********** at **:** EST I made a reservation at the Shelburne...

GetHuman-cdobes's customer service issue with Trivago from November 2018

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The issue in GetHuman-cdobes's own words
My name id Carl Dobes, on ********** at **:** EST I made a reservation at the Shelburne Hotel in New York City for the night of **********. My payment hit my American Express Card but after I hit the "Pay" tab I received a message from Hotelquickly that they are still waiting to hear from the hotel about the reservation. It has now been ** hours and I have heard nothing about my reservation. I called the Hotel directly and they told me they see no reservation under my name. Please help me especially if the reservation did not go through and I have to make another one.
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Trivago

Customer service issue
Reported by GetHuman-cdobes
Nov 8th, 2018 - 3 mons ago
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GetHuman-cdobes started working on this issue
Nov 8th, 2018 5:51pm