Not sure if its resolved or not and if I'm getting refunded

GetHuman1038512's customer service issue with Trivago from August 2018

Help with my Trivago issue
The issue in GetHuman1038512's own words
Was trying to get it resolved..... I see * conflicting notes.... one say it's fixed and another says it's not resolved.... I never recieved an email back from anyone regarding this issue as well ... I made a reservation yesterday **** around *** p.m. for ****- ****....* hours later and after a flight of mine was canceled I had to cancel the room also.... i believe i should get a full refund but upon reading a piece of fine print I read that I was to cancel by noon on **** which is not at all possible considering I made the reservation * hours after that deadline had passed
GetHuman1038512 did not yet indicate what Trivago should do to make this right.
I'm a new customer but have used you * times in the past * months
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Customer service issue
Reported by GetHuman1038512
Aug 26th, 2018 - 4 mons ago
I have an issue with Trivago too
Seen by 20 customers so far
Similar issue to 752 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
GetHuman1038512 started working on this issue
Aug 26th 4:04pm
GetHuman1038512 indicated the issue is not fixed yet.
Aug 26th 4:19pm