I'm looking at rooms at the Arizona Biltmore, A Waldorf Astoria Resort. **They are name...

GetHuman992382's customer service issue with Trivago from August 2018

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Help with my Trivago issue
GetHuman992382's next move: find and follow the right step-by-step guide.
Trivago doesn't have a customer phone number that is answered by an agent. Instead, GetHuman992382 will need to dig through the advice provided by Trivago, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman992382 can let us know if they help or not.
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The issue in GetHuman992382's own words
Book a hotel ... I'm looking at rooms at the Arizona Biltmore, A Waldorf Astoria Resort. **They are named "Double Guest Room" and "Double Guest Room, Room only". *Can't book the room if I don't know what it is. There is no description.*I need a room with a king bed. How do I find out what these are?*The hotel define them this way: **RESORT ROOM - ONE KING BED Non Smoking Room*Classic Room - Bathroom Desk Bedside*Resort view, **" TV, workspace, mini-bar. Unwind in one of our Resort Rooms, offering elegant furnishings, modern amenities and one king bed. Experience comfortable luxury in tranquil settings surrounded by lush landscaping, pools and gardens.**RESORT ROOM - BALCONY*PATIO - ONE KING BED Non Smoking Room*Premier King Room - Premier King Bed - Lounge Premier Bathroom Desk ****-*** sq. ft., resort view, patio*balcony, **" TV. Upgrade to an expansive Resort Room - Balcony*Patio for an elegant, modern design and are located in Paradise, Valley and Terrace Court. They feature a spacious patio or balcony and offer one king bed.
I'm looking at rooms at the Arizona Biltmore, A Waldorf Astoria Resort. They are named Double Guest Room and Double Guest Room, Room only. I have no idea what that means. The hotel does not define them that way. I need a room with a double bed. How do I find out what these are?
Giving m a description of the rooms.
Went to the hotel site... I see their rooms, but have no idea what Trivago is showing me.
I have an issue with Trivago too
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Trivago

Booking a hotel
Customer service issue
Reported by GetHuman992382
Aug 14th, 2018 - a yr ago
I have an issue with Trivago too
Fixed
Seen by 14 customers so far
Similar issue to 671 others
0 customers following this
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman992382 started working on this issue
Aug 14th, 2018 9:07pm
GetHuman992382 indicated the issue is not fixed yet.
Aug 16th, 2018 12:40am
GetHuman992382 indicated the issue is not fixed yet.
Aug 16th, 2018 12:47am
GetHuman992382 indicated the issue is not fixed yet.
Aug 16th, 2018 2:49am
GetHuman992382 indicated the issue is not fixed yet.
Aug 16th, 2018 2:50am
GetHuman992382 indicated the issue is not fixed yet.
Aug 16th, 2018 2:50am
GetHuman992382 indicated the issue is not fixed yet.
Aug 16th, 2018 2:51am
GetHuman992382 indicated the issue is not fixed yet.
Aug 16th, 2018 2:51am
GetHuman992382 indicated the issue is not fixed yet.
Aug 16th, 2018 1:36pm
GetHuman992382 indicated the issue is not fixed yet.
Aug 18th, 2018 3:31pm