I used Trivago to book a hotel in New Orleans for **** - ********. The hotel was Le Pav...

GetHuman145042's customer service issue with Trivago from June 2018

143 views | 660 similar | 1 following
Help with my Trivago issue
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GetHuman145042's next move: find and follow the right step-by-step guide.
Trivago doesn't have a customer phone number that is answered by an agent. Instead, GetHuman145042 will need to dig through the advice provided by Trivago, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman145042 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Trivago has better answers for you: Trivago Help Center
Before contacting them, items GetHuman145042 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman145042's own words
I used Trivago to book a hotel in New Orleans for **** - ********. The hotel was Le Pavillion, and I was quoted a rate of $***. I realized they had booked only * room when in fact I needed * (this was my mistake). When I was on the Trivago site, it sent me to Hotels for Everyone, who Trivago said had the best rate. When I received a confirmation (Itinerary *T********* confirmation **********), it said that the reservation was charged on my credit card by Tourico Holidays!. I cancelled it on-line and received an e-mail that said the cancellation was successfully made (cancellation ***********). I then read multiple reviews about "Tourico Holidays" which said this company is awful and essentially a scam! I tried to reach Hotels for Everyone on the phone to insure that my cancellation was received and that my credit card would NOT be charged. When I read them the itinerary *, they said it was not theirs, and I was cut off. I called again and held for about ** minutes, and then got a recording saying to leave my phone * and someone would call me back.*This is my first time using Trivago and I am VERY disappointed!!! Please confirm that my cancellation has, in fact, been processed and I am not charged for this hotel room*I look forward to your reply. Thank you for your assistance.**Alan Riecke ******@***.com

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Customer service issue
Reported by GetHuman145042
Jun 8th, 2018 - 3 years ago
Not resolved
Seen by 143 customers so far
Similar issue to 660 others
1 customer following this


GetHuman145042 started working on this issue
Jun 8th, 2018 8:59pm

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