Help!!!!!!I have just found out that I have a reservation at Lotte NY Palace for * supe...

GetHuman-janinedw's customer service issue with Trivago from June 2018

Help with my Trivago issue
Help!!!!!!I have just found out that I have a reservation at Lotte NY Palace for * superior rooms for this Friday June *th evening that I DID NOT KNOW I HAD I never received a confirmation or notification of any kind. I would like it to be canceled. I do have a reservation for a suite at the hotel and stay at the suite. Through Trivago through Prestigia. However I need to cancel the * superior rooms that I did not know were booked in my name* Please help. Lotte tells me that Gulliver's Travel reserved them but They do not see the reservation and therefore can not cancel. Please help me take care of this. Thank you
I trust that Trivago will make this right and come up with a resolution that is fair.
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Trivago

Customer service issue
Reported by GetHuman-janinedw
Jun 4th, 2018 - 18d ago
I have an issue with Trivago too
Fixed
Seen by 5 customers so far
Similar issue to 21 others
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Timeline
GetHuman-janinedw started working on this issue
Jun 4th 9:17pm
GetHuman-janinedw indicated the issue is not fixed yet.
Jun 4th 11:59pm
GetHuman-janinedw indicated the issue is not fixed yet.
Jun 5th 8:51pm
GetHuman-janinedw indicated the issue is not fixed yet.
Jun 6th 1:26am