Booked a flight thru Tripsta on Alaska air from Vancouver to Portland Aug *th, ****, fo...

GetHuman-muffinhe's customer service issue with Tripsta from July 2018

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The issue in GetHuman-muffinhe's own words
Booked a flight thru Tripsta on Alaska air from Vancouver to Portland Aug *th, ****, for * adults . Per Alaska air, we are entitled to a full refund due to a schedule change on their end causing a missed connection. They advised they are not able to refund, as Tripsta needs to do that. I have sent them * emails explaining this, to Tripsta, and they send back a generic email each time advising me to call airline. I've also been calling all day and line is busy. Frustrated beyond words!
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Tripsta

Customer service issue
Reported by GetHuman-muffinhe
Jul 22nd, 2018 - a yr ago
I have an issue with Tripsta too
Not resolved
Seen by 2 customers so far
Similar issue to 51 others
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Timeline
GetHuman-muffinhe started working on this issue
Jul 22nd, 2018 6:47pm