Hi, my name is Geoff Blundell, I speak for the owner of Thai Touch Tide, Port Macquarie...

GetHuman4418684's customer service issue with TripAdvisor from March 2020

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The issue in GetHuman4418684's own words
Hi, my name is Geoff Blundell, I speak for the owner of Thai Touch Tide, Port Macquarie: Suda Somchai.*We are very unhappy to see a negative post about her business (a claim of a cockroach in their takeaway that they were eating in a motel) that has been, somehow, upgraded to have its own heading on Tripadvisor search page for Thai Touch Tide. Why*how has this happened? ( incedentally when the horrified staff at the time were notified of this their order was delivered and replaced immediately but the offending evidence was not shown to the current owner, even when it was possible the cockroach may have come from their motel room. The restaurant kitchen was vigorously inspected for any infestation of cockroaches but none were found- the kitchen was and still is treated WEEKLY for pests and has always passed all council health inspections.*This seems bizarre to us- this post was made over * years ago and was just one of many posts made (and almost all overwhelmingly positive).*Importantly, we wish to point out other relevant facts to support our request for this old, outdated post to be removed:**) this business has been under new ownership and management for over a year.**) previous staff no longer work here and kitchen has long since been upgraded.**) A’s mentioned, that post is from a long time ago and doesn’t reflect her business today (nor was it a fair reflexion on previous owner, staff).**) this restaurants premises is maintained clean, free from pests and complies with Port Macquarie Hastings Council standards. Please feel free to verify with council.*Please, in fairness to Thai Touch Tide we ask that the post be removed from our page.*Yours sincerely,*Geoff Blundell

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TripAdvisor

Customer service issue
Reported by GetHuman4418684
Mar 3rd, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 890 others
0 customers following this

Timeline

GetHuman4418684 started working on this issue
Mar 3rd, 2020 6:57am