On the **th of March my partner and I was scheduled to go on a spa trip to chocholowska...

GetHuman2599880's Refund a booking issue with TripAdvisor from March 2019

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The issue in GetHuman2599880's own words
On the **th of March my partner and I was scheduled to go on a spa trip to chocholowska thermal pools. While ringing to confirm the departure time I was informed that this trip was unavailable even though I have just payed for it and it was just advertised online... I was then told that I would be taken to a different spa (Banian spa). **I was told that the trip and facilities would be exactly the same and the only difference between to two trips would be the location of the spas... I was then told if I wished I could cancel the whole trip. I agreed to go to bania spas because I was under the impression that they were the same (because this is what I was told). **The trip up the mountains was just as expected, was great and a lovely start to the trip. It was then time to go to the spa, while at the spa my partner and I decided to go and use the spa facilities as it was included in the trip upon entering the spa we was horrified to find out that you had to be completely NAKED to use the spa! My partner and I felt very uncomfortable with this situation so we left straight away! The main point of the trip was for the spa and we was informed that the only difference between the trips was the location of the spa... we payed for the spa trip and didn’t even get to use the spa! **At the chocholowska spa you did not need to remove your swim suits and this spa you did... I feel this is a massive difference in which I feel we should have been informed! **I have already spoken to a member of staff about this at Discover Cracow (Mateusz Duczymi*ski) and he told me to send an email to trip advisor because there was nothing he can do **Regards *Mr Parsley.
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TripAdvisor

Refund a booking issue
Reported by GetHuman2599880
Mar 26th, 2019 - a mon ago
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GetHuman2599880 started working on this issue
Mar 26th 9:06pm