I have a client threatening to write * different bad reviews in different languages and...
GetHuman2471662's customer service issue with TripAdvisor from March 2019
Help with my TripAdvisor issue
The issue in GetHuman2471662's own words
I have a client threatening to write * different bad reviews in different languages and different dates after a boat trip he did with his wife and friends, because of a mis-communication with the crew and an extra taxi charge of around US$ * for extra charge for the taxi to be able to enter the pier.*I tried to resolve the issue, offered to pay back the US$ * and offered him another trip at half price, but he keeps threatening.*I have the full email trail and can send it to you.*Thank you for the advise.*Kind regards,*Wolfgang
GetHuman2471662 did not yet indicate what TripAdvisor should do to make this right.
I have an issue with TripAdvisor too
How GetHuman2471662 fixed the problem
I got redirected via "Get Human" directly with a phone number, but the number to follow are new, so you need to listen what the automatic answering machine is asking you to get to the relevant issue. *The lady from TripAdvisor was very knowledgeable and helpful, but you need to have your TripAdvisor business name ready, and your contact email. They will also ask you for your property ID, which I did not have, but got that provided for future need.*Now, lets hope my problem gets solved, should the ex client write that nasty reviews, he promised.*I did submit all the names of the clients as well as email addresses. I also submitted the email trail.*Good luck anyone if you have problems or are threatened.
Please help with my TripAdvisor issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.