I have a client threatening to write * different bad reviews in different languages and...

GetHuman2471662's customer service issue with TripAdvisor from March 2019

Help with my TripAdvisor issue
The issue in GetHuman2471662's own words
I have a client threatening to write * different bad reviews in different languages and different dates after a boat trip he did with his wife and friends, because of a mis-communication with the crew and an extra taxi charge of around US$ * for extra charge for the taxi to be able to enter the pier.*I tried to resolve the issue, offered to pay back the US$ * and offered him another trip at half price, but he keeps threatening.*I have the full email trail and can send it to you.*Thank you for the advise.*Kind regards,*Wolfgang
GetHuman2471662 did not yet indicate what TripAdvisor should do to make this right.
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How GetHuman2471662 fixed the problem
I got redirected via "Get Human" directly with a phone number, but the number to follow are new, so you need to listen what the automatic answering machine is asking you to get to the relevant issue. *The lady from TripAdvisor was very knowledgeable and helpful, but you need to have your TripAdvisor business name ready, and your contact email. They will also ask you for your property ID, which I did not have, but got that provided for future need.*Now, lets hope my problem gets solved, should the ex client write that nasty reviews, he promised.*I did submit all the names of the clients as well as email addresses. I also submitted the email trail.*Good luck anyone if you have problems or are threatened.
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Customer service issue
Reported by GetHuman2471662
Mar 13th, 2019 - 5 mons ago
I have an issue with TripAdvisor too
GetHuman2471662 shared how to fix
Seen by 2 customers so far
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Items needed
Name of the business
Email address on the account
Booking reference
Name on the account
GetHuman2471662 started working on this issue
Mar 13th 3:51pm
GetHuman2471662 shared this issue with your circles on Google+
Mar 13th 3:51pm
GetHuman2471662 confirmed the issue is fixed. Hooray!
Mar 13th 6:27pm