Yesterday *-*-** I was booking a vacation rental BR******** by mistake I BR**********I...
GetHuman2152218's customer service issue with TripAdvisor from February 2019
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The issue in GetHuman2152218's own words
Get a rebate of $***.** for a booking error ten minutes after I booked it. ... Yesterday *-*-** I was booking a vacation rental BR******** by mistake I BR**********I called trip advisor immediately to explain to them what happened.*The agent told me to book the correct * and then call back and they will do a cancel and They would Credit my account for the wrong booking.*So Ingo and try and book the correct one and now that unit is no longer available.*I called back and explained again what happened to the *nd person*and they proceed to tell me unless I rebook with one of there venders I will forfeit a fee of $***.**.*I worked with a lady on the phone but they didn’t have anything in our price range.*Yes*In there policy it states that you could cancel up ** hrs with no fee*called ‘cooling off period”*Being a lay person I thought nothing of that wordings well guess what because we would be traveling March *st there is no cooling off period.*Any help would be appreciated *If I couldn’t afford $****.** we certainly can not afford to lose ***.**.*Regards,*Frieda Balmer
They told me this is there policy and no one could help me.
I would really like them to recredit my $***.**.
I always do reviews when they ask for them.
I asked to speak to someone who could help me and was told there is no one.
I have an issue with TripAdvisor too
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