We have received a review we would like to dispute please. The user has indicated that...

GetHuman1975574's customer service issue with TripAdvisor from January 2019

3 views
 | 
1542 similar
 | 
0 following
Help with my TripAdvisor issue
First: share to improve GetHuman1975574's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1975574's next move: talk to TripAdvisor when they open.
TripAdvisor's call center is closed now. We will send GetHuman1975574 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1975574 may need:
Name of the business, Email address on the account, Booking reference, and Name on the account
The issue in GetHuman1975574's own words
We have received a review we would like to dispute please. The user has indicated that an incident occurred whilst his wife was diving with us in **** and has only just added the review saying his trip was August **** which wasn't the case as the user has already stated in his review this happened in ****. He also states we took his wife to ** feet which is ** metres, the maximum depth we can take guests to on the Discover Scuba Dive program so this is normal. We took over the business in November **** so are a little shocked it's taken so long for anyone to write a review with what they see as such an issue and also we cannot verify there was an issue at all. Could we ask this review be removed as it cannot be verified, is potentially * years old and we were not in situ at the time and wonder why it's been wrote at all now with a false date of visit - that is not adhering by the terms and conditions of TripAdvisor, not telling the truth for date visited. I look forward to your response. Very Best, Lisa Walsh
GetHuman1975574 did not yet indicate what TripAdvisor should do to make this right.
I have an issue with TripAdvisor too
How GetHuman1975574 fixed the problem
We are waiting for GetHuman1975574 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get TripAdvisor's attention and get better help faster. Tap below to get started.
Having TripAdvisor issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would TripAdvisor email you?
This email address isn't valid
Follow this issue
See how GetHuman1975574 fixes it.
This email address isn't valid

TripAdvisor

Customer service issue
Reported by GetHuman1975574
Jan 16th, 2019 - a mon ago
I have an issue with TripAdvisor too
Not resolved
Seen by 3 customers so far
Similar issue to 1542 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1975574 started working on this issue
Jan 16th 1:34pm