We have received a review we would like to dispute please. The user has indicated that...
GetHuman1975574's customer service issue with TripAdvisor from January 2019
Help with my TripAdvisor issue
First: share to improve GetHuman1975574's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1975574's next move: talk to TripAdvisor when they open.
TripAdvisor's call center is closed now. We will send GetHuman1975574 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman1975574 may need:
Name of the business, Email address on the account, Booking reference, and Name on the account
The issue in GetHuman1975574's own words
We have received a review we would like to dispute please. The user has indicated that an incident occurred whilst his wife was diving with us in **** and has only just added the review saying his trip was August **** which wasn't the case as the user has already stated in his review this happened in ****. He also states we took his wife to ** feet which is ** metres, the maximum depth we can take guests to on the Discover Scuba Dive program so this is normal. We took over the business in November **** so are a little shocked it's taken so long for anyone to write a review with what they see as such an issue and also we cannot verify there was an issue at all. Could we ask this review be removed as it cannot be verified, is potentially * years old and we were not in situ at the time and wonder why it's been wrote at all now with a false date of visit - that is not adhering by the terms and conditions of TripAdvisor, not telling the truth for date visited. I look forward to your response. Very Best, Lisa Walsh
GetHuman1975574 did not yet indicate what TripAdvisor should do to make this right.
I have an issue with TripAdvisor too
How GetHuman1975574 fixed the problem
We are waiting for GetHuman1975574 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.