We have received a review we would like to dispute please. The user has indicated that...

GetHuman1975574's customer service issue with TripAdvisor from January 2019

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The issue in GetHuman1975574's own words
We have received a review we would like to dispute please. The user has indicated that an incident occurred whilst his wife was diving with us in **** and has only just added the review saying his trip was August **** which wasn't the case as the user has already stated in his review this happened in ****. He also states we took his wife to ** feet which is ** metres, the maximum depth we can take guests to on the Discover Scuba Dive program so this is normal. We took over the business in November **** so are a little shocked it's taken so long for anyone to write a review with what they see as such an issue and also we cannot verify there was an issue at all. Could we ask this review be removed as it cannot be verified, is potentially * years old and we were not in situ at the time and wonder why it's been wrote at all now with a false date of visit - that is not adhering by the terms and conditions of TripAdvisor, not telling the truth for date visited. I look forward to your response. Very Best, Lisa Walsh
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Customer service issue
Reported by GetHuman1975574
Jan 16th, 2019 - a mon ago
I have an issue with TripAdvisor too
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GetHuman1975574 started working on this issue
Jan 16th 1:34pm