Booking number: BR******** Top Floor End Unit Directly Across the Street from Siesta Ke...

GetHuman1708121's customer service issue with TripAdvisor from December 2018

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The issue in GetHuman1708121's own words
Booking number: BR******** Top Floor End Unit Directly Across the Street from Siesta Key public beach**** BEACH ROAD UNIT ***, Siesta Key, **The above is our booking reference. We have spoken to the owner and they are willing to refund IF we decide that is what we want to do. This is based off a conversation I had with them in regards to extenuating circumstances (Red Tide and respiratory issues for * of the travelers)**IF we have them initiate the refund how does that work on the TripAdvisor end? We did not do trip protection. IF we have them cancel the booking and initiate the refund does Trip Advisor refund us in full? If so how long does the process take and what type of written confirmation of that process being initiated? **Again, NOT cancelling at this point....need all the facts before our final decision is made. Thank you.
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TripAdvisor

Customer service issue
Reported by GetHuman1708121
Dec 7th, 2018 - 5 mons ago
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GetHuman1708121 started working on this issue
Dec 7th, 2018 4:47am