Confirmation *: ***********Booking Reference *: ***********Hello! The issue is we went...

GetHuman-zhengwen's customer service issue with TripAdvisor from December 2018

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The issue in GetHuman-zhengwen's own words
Confirmation *: ***********Booking Reference *: ***********Hello! The issue is we went to the departure location which is given by the the web introduction, in the EI rainforest *** road south, however, nobodys there. And before we departure to the rainforest, we tried to call the company number********** and no one answers!!! when we spent **$ and get in the middle of jungle, which is exactly showing on google map and the Trip advisor websites, no ones there. And then we call the company, they said we went to the wrong way and its **mins far from there departure location. i was like so confused, because we type the address which is given by them, and we tried so hard to contact the company, we called them , we texted them, no one relies!!!! we spent almost *** canadian dollars!! and we didn't get any experience! we want the refund! because thit is not our faults! no one pick up the phone and tell us where to go, and the address on the introduciton is wrong!

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TripAdvisor

Customer service issue
Reported by GetHuman-zhengwen
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 1365 others
0 customers following this

Timeline

GetHuman-zhengwen started working on this issue
Dec 23rd, 2018 12:24am

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