Had a bookings for Dec *. Had non elective surgery on November * and am still in recov...

GetHuman1671686's customer service issue with TripAdvisor from December 2018

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The issue in GetHuman1671686's own words
Had a bookings for Dec *. Had non elective surgery on November * and am still in recovery. Called management from the Trip Advisor website and was told they can reschedule at no charge just call when I’m ready. Finally got an approximate release date and called back. They said sorry but because I went through trip advisor and paid Trip Advisor I need to go through Trip Advisor. I gave notice more than three weeks in advance to “management “ that I could not be there on **** but I am still on the books and still on the hook. I’m upset with Not being informed who was in charge of what. Granted it’s my first time using Trip Advisor but they should be more clear. I would be grateful to all if something can be done.
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TripAdvisor

Customer service issue
Reported by GetHuman1671686
Dec 2nd, 2018 - 6 mons ago
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Timeline
GetHuman1671686 started working on this issue
Dec 2nd, 2018 2:34am