For booking ref. BR*********I reserved vacation home at Chesapeake beach VA. Home owner...

GetHuman-chosung's customer service issue with TripAdvisor from November 2018

1183 similar
0 following
Help with my TripAdvisor issue
First: share to improve GetHuman-chosung's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-chosung's next move: talk to TripAdvisor when they open.
TripAdvisor's call center is closed now. We will send GetHuman-chosung a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman-chosung may need:
Name of the business, Email address on the account, Booking reference, and Name on the account
The issue in GetHuman-chosung's own words
For booking ref. BR*********I reserved vacation home at Chesapeake beach VA. Home owner requested me provide the copy of my ID. So I sent it with attachement to responding email many time. During conversation in the rental inbox, the owner send me text “ we need to cancel this reservation”. So I asked home owner the reason why. It was in the morning of November **, **** and I waited the response from owner until late afternoon but I did not get any contact from the property owner. So I email the owner to withdraw*cancel the reservation and requested full refund($*,***.**) because he*she said that “we need to cancel it” and I did not get any answer or any contact from the owner even though I sent several more emails through rental inbox. I still did not get any contact and refund from the owner. It was very bad experience for me. It was not good way to treat a customer like this and it was very rude. I want to cancel my reservation and get full refund. Please solve this problem.*Thank you.
GetHuman-chosung did not yet indicate what TripAdvisor should do to make this right.
I have an issue with TripAdvisor too
How GetHuman-chosung fixed the problem
We are waiting for GetHuman-chosung to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get TripAdvisor's attention and get better help faster. Tap below to get started.
Having TripAdvisor issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-chosung fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-chosung
Nov 29th, 2018 - 9 mons ago
I have an issue with TripAdvisor too
Not resolved
Seen by 9 customers so far
Similar issue to 1183 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-chosung started working on this issue
Nov 29th, 2018 1:54am