For booking ref. BR*********I reserved vacation home at Chesapeake beach VA. Home owner...

GetHuman-chosung's customer service issue with TripAdvisor from November 2018

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The issue in GetHuman-chosung's own words
For booking ref. BR*********I reserved vacation home at Chesapeake beach VA. Home owner requested me provide the copy of my ID. So I sent it with attachement to responding email many time. During conversation in the rental inbox, the owner send me text “ we need to cancel this reservation”. So I asked home owner the reason why. It was in the morning of November **, **** and I waited the response from owner until late afternoon but I did not get any contact from the property owner. So I email the owner to withdraw*cancel the reservation and requested full refund($*,***.**) because he*she said that “we need to cancel it” and I did not get any answer or any contact from the owner even though I sent several more emails through rental inbox. I still did not get any contact and refund from the owner. It was very bad experience for me. It was not good way to treat a customer like this and it was very rude. I want to cancel my reservation and get full refund. Please solve this problem.*Thank you.
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TripAdvisor

Customer service issue
Reported by GetHuman-chosung
Nov 29th, 2018 - 9 mons ago
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GetHuman-chosung started working on this issue
Nov 29th, 2018 1:54am