Dear TripAdvisor Support team:**Thanks for the reply. However, I found the response poo...
GetHuman1393521's customer service issue with TripAdvisor from October 2018
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Dear TripAdvisor Support team:**Thanks for the reply. However, I found the response poorly argumented, especially when it is supposed to be backed by an “investigation”.**Prior to the review in question, we had a one-star review (our first one) and did not complain because there was no case to be made. Maybe it was the competition, maybe it was not. So please, save the lecture on “dealing with negative reviews” because this is not the case.**The problem with the review in question (a *-star) is that it bases its review on our “green beans” and “shrimps” plates, and as I explained when reporting the review, we have never served shrimps. The menu can be found in our Facebook page*website (url included on our TripAdvisor page).**I could include to the case the fact that the reviewer has been reported in the past by other restaurants in Havana, but I’m not. Why? Because, as I see it, you cannot prevent someone from firing away bad reviews to restaurants in you do not have proof of that. And I don’t have any evidence about what happened or not in these other restaurants.**I understand that TripAdvisor prefers to favour customers over businesses. However, this is a blatant case of slander, and you have regulations against that.**I look forward to your reply.**Kind regards,**Ernesto Roque*Director of PR
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Oct 22nd, 2018 9:53pm
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