Hi. My name is Mayra Soto. I came on vacation to Honolulu, Hawaii and purchased several...

GetHuman1392100's customer service issue with TripAdvisor from October 2018

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The issue in GetHuman1392100's own words
Hi. My name is Mayra Soto. I came on vacation to Honolulu, Hawaii and purchased several adventure tours from you. My confirmation number is **********. I had an issue with the Diamondhead Crater Adventure. I arrived to my site of pick up at ***AM and the tour guide left me. I contacted their office and they asked me to take an Uber to meet up with the guide. I asked if it was possible to get a refund and they said no. But what upset me the most was that they lied and said they called me and waited for me for ** minutes. I know they did not. I have my phone with me at all times and I have no missed calls. I asked to speak to a manager and they refused to pass me over. They said they’d call me back and gave me a run around answer. This is by far the worst experience I’ve ever had in Hawaii. I’d appreciate a refund. Please let me know. I’m sorry for the inconvenience. Thank you.

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TripAdvisor

Customer service issue
Reported by GetHuman1392100
Oct 22nd, 2018 - 3 years ago
Fixed
Seen by 10 customers so far
Similar issue to 880 others
0 customers following this
Items needed
Name of the business
Email address on the account
Booking reference
Name on the account

Timeline

GetHuman1392100 started working on this issue
Oct 22nd, 2018 6:41pm
GetHuman1392100 indicated the issue is not fixed yet.
Oct 22nd, 2018 7:02pm

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