Hello*I'm an owner of a property and a member of TripAdvisor for a few years now. (nr...

GetHuman1368744's customer service issue with TripAdvisor from October 2018

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Hello*I'm an owner of a property and a member of TripAdvisor for a few years now. (nr. ******)** Ysturday I confirmed booking nr. BR******** to Ryan Shifley. when I sent her a message with our details (phone numbers, our private mail) I got the following message from Tripadvisor: **Hello Smadar,*Unfortunately we were unable to deliver your message to Ryan.*There were some contact details or payment instructions in your message such as: an email address, web address, phone number, mention of a competitor, bank account or credit card details. This goes against our terms of use.*All payments for your listing(s) must be taken online through one of our websites: TripAdvisor, Holiday Lettings, FlipKey or Niumba.*Please re-send your message, without any contact details or payment instructions.*You’ll be able to exchange contact details with your guest once the full payment has been made through our website.**I don’t understand it: Why can’t I send a message to a guest that her booking is confirm? My message didn’t have any contact details about payment, as this is was doen through Tripadvisor. * The guest should get all details and I, as a host, want to send her before arrival!**This is not how it should be! *Please change this policy regarding confirmed my bookings.*Best regards,*Smadar Bar
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Customer service issue
Reported by GetHuman1368744
Oct 18th, 2018 - 3 mons ago
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Seen by 8 customers so far
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Items needed
Name of the business
Email address on the account
Booking reference
Name on the account
GetHuman1368744 started working on this issue
Oct 18th, 2018 12:15pm
GetHuman1368744 indicated the issue is not fixed yet.
Oct 19th, 2018 12:45pm
GetHuman1368744 confirmed the issue is fixed. Hooray!
Oct 19th, 2018 3:32pm