BOOKING REF: BR**********Please be advised that I need to cancel this reservation ASAP...

GetHuman-pratera's customer service issue with TripAdvisor from September 2018

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The issue in GetHuman-pratera's own words
BOOKING REF: BR**********Please be advised that I need to cancel this reservation ASAP! The location on the website shows it to be near lake Lure and Ashville, however when I received confirmation and called the property manager Chip (Sundog Vacation Rentals), he said it was an hour or more away from Ashville and said I could cancel l if I needed because of the incorrect information. He told me to contact the third party so I contacted Southern Resort Group and they told me the same, so I am now contacting Trip Advisor to cancel this reservation immediately.**I have chosen an alternative property on Flip Key, but I want to confirm this cancellation first. Please process and give me receipt so that I can book this other propetry before it isnt available.**i can be contacted anytime at ***-***-****.**Thank you and I look forward to hearing from you very soon!**Artie Prater
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TripAdvisor

Customer service issue
Reported by GetHuman-pratera
Sep 30th, 2018 - a yr ago
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GetHuman-pratera started working on this issue
Sep 30th, 2018 4:18pm