Three people from Australia stayed at our Guest House for three days. Last day was thi...

GetHuman-achibber's customer service issue with TripAdvisor from September 2018

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The issue in GetHuman-achibber's own words
Three people from Australia stayed at our Guest House for three days. Last day was this morning. The sister in law left a review which the gentleman and myself are not happy about. He wants her to remove it and so do we as he agrees it is not true. It is entitled 'First Impressions' and she called herself 'Pricey'. I showed the brother in law the review and he admitted he knew nothing about it and was extremely annoyed saying he knew who had written it and would get her to take it off. The husband says he will have her remove it and the sister in law says she will try to get her sister to remove it?? Sister in law did not realise review was going to be public before she left..... Husband is really annoyed she wrote this and has apologised to me. She says the room was not cleaned. Husband kept telling us he did not want us in the room. Anything they required they were given exactly when asked for. No complaint was made to us directly in the three days and the wife paid the bill quite happily. Also parking was not an issue to the gentleman. He parked whenever he wanted to on the drive and did not have a problem. He was the driver.... Have photos to prove he was parked fine. We also have CCTV on our driveway so we can prove this is a lie. Please remove because these facts are not trueful. The husband and wife and sister in law came in Wednesday and left Saturday morning. We again asked on Friday morning if they wanted us in to clean and they agreed and we cleaned everything and replenished everything. We had asked each morning if they wanted us in to clean and that was the only morning they agreed we could go in.... Gentleman has no complaints about any of his stay and was very happy. Presumably so was the wife as she did not raise any issues and neither did the sister other than writing the review which we reiterate is not true.

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Customer service issue
Reported by GetHuman-achibber
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 691 others
0 customers following this
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GetHuman-achibber started working on this issue
Sep 15th, 2018 6:54pm