Not Fixed. Error in my reading the information on previous pag

GetHuman-baxelrod's customer service issue with TripAdvisor from August 2018

Help with my TripAdvisor issue
The issue in GetHuman-baxelrod's own words
see above The ISSUE IS NOT FIXED ... Re: Booking BR********-**We were supposed to check in on July * thru July **. However, on June **th I contracted pneumonia ( which lasted for * weeks),and my physician would not allow me to travel. I contacted the owners ( they have a one month cancellation policy) and explained what had happened. They said they" would work with us" but we did not hear from them. We asked for a partial refund, possible transfer to a booking around Labor Day or one for next year. I just wrote to them today. I would appreciate your help in finding a solution which would be fair to both of us. Thanks.
It was impossible to get to someone on their web site
finding a solution that is fair to, both the renter and the owner
since the beginning
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TripAdvisor

customer service
Customer service issue
Reported by GetHuman-baxelrod
Aug 26th, 2018 - 4 mons ago
I have an issue with TripAdvisor too
Fixed
Seen by 10 customers so far
Similar issue to 590 others
0 customers following this
Items needed
Name of the business
Email address on the account
Booking reference
Name on the account
Timeline
GetHuman-baxelrod started working on this issue
Aug 26th 8:17pm
GetHuman-baxelrod confirmed the issue is fixed. Hooray!
Aug 26th 9:26pm
GetHuman-baxelrod indicated the issue is not fixed yet.
Aug 26th 9:26pm
GetHuman-baxelrod indicated the issue is not fixed yet.
Aug 26th 9:27pm
GetHuman-baxelrod indicated the issue is not fixed yet.
Aug 26th 9:27pm
GetHuman-baxelrod indicated the issue is not fixed yet.
Aug 26th 9:29pm
GetHuman-baxelrod indicated the issue is not fixed yet.
Aug 26th 9:51pm