Dear TripAdvisor,**PROPERTY ID* *********Villa Brown Jerusalem Hotel***Guest Name is Ne...

GetHuman-ramisha's customer service issue with TripAdvisor from August 2018

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The issue in GetHuman-ramisha's own words
Dear TripAdvisor,**PROPERTY ID* *********Villa Brown Jerusalem Hotel***Guest Name is Neel, Review on tripadvisor Neel Also*I really believe in you and I am in hospitality business more than ** years,****I have a guest who was in my hotel and he was disappointed, he wrote a very bad review,*I tried to offer him a free voucher gift stay to come and stay with us but he will not visit my city at all,*I told him I will try to check if I can speak with the agency ( he made reservation Via- Agency ) if we can give you discount,*But the agency refused, I did not tell him I will give you the rate for free and you delelte the review,*I have WhatsApp Chat with him, ( Attachments with all of the proves )***And also I told him I will let you consider the review if I am really doing my best to let him feel more comfortable,**I need your help because his Review is so personal on me, and it is offending,**Please check the attachments,****He again wrote another REVIEW mentioning my name,*Is it fine that he can write * bad reviews for one stay only?****Please write me back as soon as possible,***Thank you,
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TripAdvisor

Customer service issue
Reported by GetHuman-ramisha
Aug 22nd, 2018 - a mon ago
I have an issue with TripAdvisor too
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Seen by 6 customers so far
Similar issue to 561 others
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Timeline
GetHuman-ramisha started working on this issue
Aug 22nd 8:20am
GetHuman-ramisha indicated the issue is not fixed yet.
Aug 22nd 9:52am
GetHuman-ramisha indicated the issue is not fixed yet.
Aug 23rd 5:44am
GetHuman-ramisha indicated the issue is not fixed yet.
Aug 25th 10:12am
GetHuman-ramisha indicated the issue is not fixed yet.
Aug 25th 11:17am