Dear TripAdvisor,**PROPERTY ID* *********Villa Brown Jerusalem Hotel***Guest Name is Ne...
GetHuman-ramisha's customer service issue with TripAdvisor from August 2018
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Dear TripAdvisor,**PROPERTY ID* *********Villa Brown Jerusalem Hotel***Guest Name is Neel, Review on tripadvisor Neel Also*I really believe in you and I am in hospitality business more than ** years,****I have a guest who was in my hotel and he was disappointed, he wrote a very bad review,*I tried to offer him a free voucher gift stay to come and stay with us but he will not visit my city at all,*I told him I will try to check if I can speak with the agency ( he made reservation Via- Agency ) if we can give you discount,*But the agency refused, I did not tell him I will give you the rate for free and you delelte the review,*I have WhatsApp Chat with him, ( Attachments with all of the proves )***And also I told him I will let you consider the review if I am really doing my best to let him feel more comfortable,**I need your help because his Review is so personal on me, and it is offending,**Please check the attachments,****He again wrote another REVIEW mentioning my name,*Is it fine that he can write * bad reviews for one stay only?****Please write me back as soon as possible,***Thank you,
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