Change of ownership

GetHuman930437's customer service issue with TripAdvisor from July 2018

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The issue in GetHuman930437's own words
Hello, my name's Mckenzie and I work as the assistant manager for a company called La Fon Motel. We were recently purchased and are under new ownership. We heard that when new ownership takes place we can have all of our old reviews from the previous owners wiped and start from a clean slate. I was hoping you could help me with this. The new owners Mike and Christina and our whole new team are working to make this place an improved place to stay, so having good standing on the web would really help us in improving. *Thank you for your help in advance!*Sincerely, Mckenzie
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TripAdvisor

Customer service issue
Reported by GetHuman930437
Jul 30th, 2018 - a yr ago
I have an issue with TripAdvisor too
Fixed
Seen by 7 customers so far
Similar issue to 450 others
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Items needed
Name of the business
Email address on the account
Booking reference
Name on the account
Timeline
GetHuman930437 started working on this issue
Jul 30th, 2018 2:58pm
GetHuman930437 indicated the issue is not fixed yet.
Jul 30th, 2018 10:13pm
GetHuman930437 indicated the issue is not fixed yet.
Jul 30th, 2018 10:14pm
GetHuman930437 indicated the issue is not fixed yet.
Jul 31st, 2018 7:24pm