I booked a day tour with Paddywagon through trip advisor. Per the voucher, I emailed an...

GetHuman-minamca's customer service issue with TripAdvisor from July 2018

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The issue in GetHuman-minamca's own words
I booked a day tour with Paddywagon through trip advisor. Per the voucher, I emailed and confirmed my pick up location, which was one of their predetermined spots. On the day of the tour, we arrived ** minutes before our scheduled pick up time of * AM. my husband and I were waiting at the pick up location which was Adare heritage center, and the bus completely drove by without stopping. I took a photo of the bus driving off and contacted Paddywagon in regards to this unprofessional and inexcusable error and sent the photo to them. They instructed me to contact Trip advisor for a refund. I would like my money reimbursed for this activity since I didn’t receive the service through no fault of my own. Thank you for your time.

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Customer service issue
Reported by GetHuman-minamca
Jul 9th, 2018 - 4 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 345 others
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GetHuman-minamca started working on this issue
Jul 9th, 2018 2:48pm