Hello,*I called last evening immediately after cancelling because I cancelled this trip...

GetHuman-tjano's customer service issue with TripAdvisor from June 2018

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The issue in GetHuman-tjano's own words
Hello,*I called last evening immediately after cancelling because I cancelled this trip BY MISTAKE. I was only trying to cancel the reservation for Luke. I was told the tour operator would be contacted directly but I haven't heard back* any assistance would be much appreciated. We DO want to go on this tour* we were only trying to cancel one person's reservation within the party. *Booking reference: BR-**********Thank you so much* I look forward to hearing back. *Tricia Janosy
GetHuman-tjano did not yet indicate what TripAdvisor should do to make this right.
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How GetHuman-tjano fixed the problem
Call customer service at Viator (the trip was booked through Viator via Viator* they were WONDERFUL!
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TripAdvisor

Customer service issue
Reported by GetHuman-tjano
Jun 30th, 2018 - a yr ago
I have an issue with TripAdvisor too
Fixed
GetHuman-tjano shared how to fix
Seen by 3 customers so far
Similar issue to 291 others
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Items needed
Name of the business
Email address on the account
Booking reference
Name on the account
Timeline
GetHuman-tjano started working on this issue
Jun 30th, 2018 6:14pm
GetHuman-tjano confirmed the issue is fixed. Hooray!
Jun 30th, 2018 10:46pm