TripAdvisor Customer Service Issues

I booked a room in Perry, GA for two nights, but upon calling the motel, I discovered that the wrong nights were reserved. I prepaid for the stay and agreed to pay an extra $40 to change the dates. However, upon arrival, the room was in terrible condition - the door wouldn't lock, the carpet was sticky and dirty, the bedding was smelly and stained, and there were noise disturbances. The hot tub was also out of service. The manager refused a refund and suggested contacting TA for resolution. I paid $[redacted].34 on March 19th, with confirmation number [redacted]8, which I would like refunded. The discrepancy between the room's actual condition and the misleading pictures online was unacceptable. I had to find alternative accommodation due to the state of the room. Please refund the $[redacted].34 to my bank account as soon as possible.

I am reaching out from Pine Cliffs Resort. We have distinct properties with varying concepts and styles, each at different price points: Pine Cliffs Residence, Pine Cliffs Resort, Pine Cliffs Hotel, Pine Cliffs Ocean Suites, Pine Cliffs Vacation Club, and Pine Cliffs Suites. It has come to my attention that on your website, the link for Pine Cliffs Residence is directing visitors to Pine Cliffs Resort, resulting in misinformation for both your users and ours. Hotel.com displays Pine Cliffs Resort prices, while Booking.com and Expedia show prices for Pine Cliffs Residence, causing pricing discrepancies. Could you please rectify this issue on your end? If not, kindly direct me to the appropriate contact for this matter. Sincerely, Sérgio Pinho Revenue Management Executive

Subject: Urgent: Account Access Issue at Ella Holiday Inn Hello Support Team, I am reaching out regarding an urgent issue with my account access at Ella Holiday Inn. I have received a second reminder that my access has been blocked due to multiple failed login attempts. I have tried calling Customer Service at 1-[redacted] as instructed, but have been unable to get through. I kindly request your assistance in resolving this matter promptly so I can regain access to my account. Your immediate attention to this issue would be greatly appreciated. Thank you for your assistance. Sincerely, Jane Chen

I have longed to visit Yosemite National Park with my family. In December, I made a non-cancellable reservation for a house in Yosemite West (Reservation ID: BR[redacted]7) through TripAdvisor. I was excited about the house, but the owner unexpectedly canceled my reservation made 4 months ago. Despite working with various customer support representatives, I struggled to find a suitable replacement property close to the park. One promising option (Booking ID: [redacted]) did not align in price as originally promised. I learned the owner was fined for the cancellation, but I believe I should receive compensation for the additional costs incurred due to this disruption. Assistance would be greatly appreciated.

I have been receiving calls from the number ‭+1 [redacted]‬ where a man claiming to be from Trip Advisor asks to talk, but hangs up when I respond. Unsure if this is a scam or a genuine Trip Advisor representative, especially since the caller is local to Williamsburg, MA. I haven't made any reservations through Trip Advisor recently. Seeking advice on how to stop these calls or if I should involve the local police. Can someone please investigate this situation? Thank you. Dennis

Hello, I hope this message finds you well. I am reaching out regarding a villa booking in Diani from December 21st to January 2nd, [redacted], with the reference BR[redacted]1-1. Unfortunately, due to our work permit expiring in Kenya and requiring us to return to the United Kingdom, we are unable to use the reservation. The owner, Christiane, is hesitant to refund a portion of the [redacted] Euros deposit we have already paid. Our friends are interested in taking over the booking and settling the balance, allowing us to recover our deposit. I am perplexed by the owner's reluctance in this matter. I have already canceled the booking, and there is ample time until December. Any assistance you can provide would be greatly appreciated. Thank you, Sunet B.

I am Frederick Green. I booked a condo through Trip Advisor for 5 days on 6/16/18 to 6/21/18. Unfortunately, I have not received any information regarding the hotel such as the name, address, or confirmation number, only a #BR[redacted]4. I have paid the deposit but have not received an email. Please contact me via email at [redacted] The booking was made by Ralph Cristian, who was very helpful to me; however, it seems that he may have forgotten to provide me with the necessary details. I am 80 years old and in need of assistance. Thank you for your help. God bless.

Hello, I am Larry Wingate, the owner of the Waterfront Million Dollar View in Tampa, Florida. I recently noticed a negative review on TripAdvisor that unfairly impacts our business. Despite this, all other reviews across various platforms are positive. The particular review in question was left by a guest who wanted to cancel their stay due to weather conditions and was upset when not refunded in full, even though $[redacted] was refunded. I kindly request your assistance in addressing this matter promptly to avoid legal action. Kindly contact me at [redacted] to discuss a resolution. Thank you for your attention to this issue. Sincerely, Larry Wingate.

Dear Sabrina, A few days ago, we discussed the issue with our declined booking at La Limonaia. Unfortunately, when trying to rebook, the dates we needed were no longer available due to properties filling up fast. I attempted to reach out after the decline, but there was a delay in internet responses. I've spoken with Trip Advisor, who handles three rentals in Italy for us. They stated they would cancel the booking and clarify the situation to you. Trip Advisor advised me to contact you about a refund for the second booking. I understand the challenges with communication through online platforms and the time gaps between messages. I appreciate your help in resolving this matter. Thanks.

I made a reservation at Hotel Via Augusta in Barcelona for 4 nights through Bookings.com at a rate of 96 euros per night. During my stay, there was no communication from the hotel. However, upon check out, they demanded an additional 96 euros. I insisted I had paid for 4 days in full as per my receipts. The hotel manager was unhelpful and rudely insisted I pay the extra charge. When I checked my booking, I saw discrepancies in the daily rates charged. I only made one booking at a set rate through Bookings.com, not different rates as the hotel claimed. I noticed Bookings.com engaging in questionable practices such as intrusive messages and rate changes. I am determined to get a refund for any charges above the agreed rate of 96 euros per day. The hotel's actions of charging my credit card without consent after my departure are unacceptable. Despite my complaints, Bookings.com has not responded. I plan to escalate this matter further, including contacting relevant authorities such as the European Union.

I made a booking for a day tour with Paddywagon through TripAdvisor. I followed the instructions on the voucher and confirmed my pick-up location, which was an established spot. Despite arriving 15 minutes early at the Adare Heritage Center for the 9 AM pick-up, the bus did not stop and drove past us. I managed to capture a photo of the incident and reached out to Paddywagon about this disappointing error. They advised me to seek a refund from TripAdvisor. I am seeking a reimbursement for this tour as I was left without the service through no fault of my own. Thank you for your assistance.

I arranged a city tour and a visit to the space center in Houston through TripAdvisor. Unfortunately, I missed the tour's pick-up yesterday but decided to go directly to the space center. I reached out to the tour company to explain my situation. Despite speaking with both the tour company and the bus driver, I encountered difficulties getting my tickets. I was instructed to buy new tickets, take a photo of the receipt, and email it for a refund. I complied. However, when I contacted the manager to address the issue, she was extremely rude. She did not allow me to explain, talked over me, and even hung up on me multiple times, refusing to provide her name. This lack of customer service and disrespect is disappointing. I am still seeking help to resolve this matter.

I attempted to contact to have a false review removed, but was told nothing could be done. This response is incredibly frustrating. I am Keith, co-owner of Cedar Valley Resort in Orono, Ontario. There is a review about our park that is clearly fabricated. The reviewer mentions experiences that are impossible at our park due to various reasons. They discuss a seasonal campsite, but we haven't had any availability this year, making their claims invalid. Moreover, the review includes false accusations of us being racist, which is completely untrue and offensive. I urge you to reevaluate this situation and understand that this review is false and damaging to our reputation. It's important to correct these inaccuracies, particularly the racial comments which are harmful and untrue. Please take the time to investigate this matter properly.

I recently contacted customer service to address a situation related to a booking I made on Flipkey. During the allowed 24-hour "cooling off" period, I decided to cancel my reservation as permitted under section 8.13 of the T&C for Trip Advisor. Following this, an agent posted a defamatory comment about me on the website due to the cancellation. I am kindly requesting assistance to have this post promptly removed. I strive to handle this matter transparently and respectfully with Ms. Lopez. The post in question contains inaccurate information and should be taken down without delay. My online reputation is essential to me, given the nature of my work involving extensive travel and rental bookings where I hold high rankings. I am urging the removal of the post by Ms. Lopez and would appreciate your prompt attention to this request. Thank you for your assistance. Best regards, Tracy Booking Reference: BR[redacted]6

I recently shared my feedback about Little Denier restaurant in Eastport, Newfoundland, Canada, as a local resident. My review was focused on my dining experience and food quality, without any personal attacks on the owners. Sadly, another Tripadvisor member posted false and hurtful comments about my personal life, including my wedding and workplace, which are irrelevant to the restaurant review I provided. I kindly request that this malicious and slanderous review be removed or edited to exclude personal information. My goal in leaving the review was to offer a fair assessment for potential diners and to provide constructive feedback to the restaurant. Attacking a reviewer personally on a public platform is unethical. It seems likely that this is a retaliatory act, possibly by the restaurant management, though I cannot be certain. The lies and attacks in the review about me are baseless and upsetting, creating unnecessary drama in our small town community. Screen name on Tripadvisor: RTS80

Dear Trip Advisor, I would like to request a correction to the listing information for Le Patronage at 10 Rue du Patronage, Bazoges en Pareds. The property was previously known as Louina Lodge before I purchased it in March [redacted] and made significant renovations. Currently, it operates as a bed and breakfast with three en-suite rooms listed on Booking.com. The business has been properly registered with Vendee Tourisme, the local Mayor's office, and the Tourist Office. I kindly ask for the previous owner's listing to be removed and for my property to be accurately represented. Thank you for your attention to this matter, and I appreciate your assistance in updating the information. Best regards, Chris Stock

I made a reservation through Tripadvisor for the Residence Inn Atlanta Dunwoody. Reservation number [redacted]8. Originally, my reservation was for August 8 through August 14. I called this evening to adjust the dates to depart on August 12. The representative adjusted the reservation from August 8 to August 12 and sent me a confirmation at 6:38 PM. I then asked him to note that we will be arriving late on August 8 as our flight arrives in Atlanta at 9 PM and we would be at the hotel by 10 PM. He told me he made the note and sent me a second email at 6:50 PM. However, he changed the dates to August 10 to August 12. I called back and waited almost 2 hours for a supervisor, but was told they cannot make the adjustment, and I would have to call Tripadvisor. One of the issues being they do not have a room available for Tripadvisor reservations. My rate for the first two nights was $[redacted] per night plus tax. To rebook with the hotel, it would be $[redacted] per night plus tax. Please correct my reservation to the original dates, checking in on Wednesday, August 8 and checking out on August 12. The reservation is for two queen beds. We are two adults coming to work at Mercedes headquarters. Thank you for your help with this important matter, and I hope to hear back as quickly as possible. Kind regards, S. Cooper

I received an email regarding a trip booking I did not authorize. If any money is deducted from my account without permission, I will take legal action. Transaction ID: UT[redacted]EU Hello, You have made a payment of $[redacted].33 USD to tripadvisor.com. This is not a charge yet; your account will be charged when the merchant processes your payment. Your PayPal balance will be used first for the transaction. Please allow some time for the transaction to reflect in your account. You can cancel the transaction if needed. Merchant: tripadvisor.com Invoice: [redacted]42D If there are any issues, you have [redacted] days to open a dispute in the Resolution Center. Contact the seller for more details or visit the Resolution Center. The situation needs to be resolved promptly.

Hello, I am seeking information about my former business, Old Town Memories B&B in Niagara-on-the-Lake. I owned the property from 2[redacted] and received 16 reviews during that time. I sold the property in February [redacted], and the new owner did not purchase the business. However, two months later, they began using my business name without permission, even updating some photos. I only discovered this in June [redacted]. I have taken steps to stop them from continuing to use my business name. TripAdvisor changed the name in July [redacted], but I would like documentation detailing the number of reviews until the name change. I am requesting a statement or document regarding Old Town Memories B&B, Niagara-on-the-Lake. Thank you, Andrea Aranyi, former owner of Old Town Memories B&B.

My name is Anastasia Barnett, and my family has a tour booked in Malaga for tomorrow. We've been trying to cancel since last night due to my son being unwell, but we're having trouble. Your website and the tour provider in Malaga are not assisting us with this cancellation. We need to cancel booking [redacted] and receive a refund. Unfortunately, I cannot access my email at [redacted] to resolve this issue because the password reset is not functioning despite six attempts. There is no contact help available on your website to address this problem. Please send an email about the cancellation to my husband at [redacted] and notify me as well. Anastasia Barnett - [redacted] Mark Barnett - [redacted]